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UnityPoint Health Experience Specialist/Receptionist: Merle Hay Family Medicine in Des Moines, Iowa

Experience Specialist/Receptionist

Merle Hay Family Medicine

M/T/TH 7:30AM-3:30PM

Part Time Benefits

As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments and follow up appointments as needed. Customer service, empathy and compassion are the biggest assets in this position.

Why UnityPoint Health? 

  • Commitment to our Team – We’ve been named a Top 150 Place to Work in Healthcare 2022 by Becker’s Healthcare for our commitment to our team members. 

  • Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve. 

  • Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. 

  • Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation. 

  • Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience. 

  • Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve. 

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/ 

  • Greets patients and visitors and obtains accurate information and signatures for office records

  • Obtain signatures on all forms pertinent to the patient’s current visit from the patient or family member who has authority to sign on behalf of the patient.

  • Photo-copy & scan insurance cards and driver’s licenses.

  • Adhere to all confidentiality policies and procedures.

  • Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner.

  • Retrieves, files photocopies or scans medical correspondence, reports and miscellaneous items, as requested.

  • Collects payments, issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits.

  • Demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations.

  • Integrates and demonstrates FOCUS values and Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of UPH-DM. Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.

  • Open and / or closes the clinic following specific guidelines of the individual clinic.

  • Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate.

  • Perform functions other than described due to extenuating circumstances.

  • Other duties as assigned.


  • High School Degree or Vocational School Graduate


  • Previous medical office experience preferred

  • Strong customer service skills

  • Excellent computer skills and abilities

  • Ability to understand and apply guidelines, policies and procedures

  • Strong personable skills to interact with physicians, health care team members, patients and support systems

  • Effective communication skills

  • Proficient in Microsoft Office

  • Customer and patient focused

  • Medical terminology/background a plus!

Requisition ID: 2023-129996

Street: 4020 Merle Hay Rd

Name: 9200 UnityPoint Clinic Affiliate

Name: Fam Med- Merle Hay- DM

FTE (Numeric Only; Ex. 0.01): 0.5

FLSA Status: Non-Exempt

Scheduled Hours/Shift: Monday, Tuesday, Thursday 7:30am-3:30pm

External Company URL: http://www.unitypoint.org