HonorHer Jobs

HonorHer

Job Information

TEKsystems PC Support Technician in Des Moines, Iowa

-This role will maintain high levels of customer service. Interpersonal skills needed, as well as ability to collaborate.

-Role will involve taking questions from business partners, viewing client data, helping with IT asset management systems, organizing and reviewing hardware inventories, looking up warranty statuses

Other hardware, reviewing requests, submitting security requests for logins to website, working with BUs to assist advisors with questions and needs. All will be internal information.

-Soft skills important here. Call Center or Customer Service

-Prefer someone with a 4-year degree or working toward/close to receiving a degree.

-Call numbers will depend on the day, could be 15-30-some days will be busier than others.

In this role, the candidate will work closely with Advisors requires excellent communication, analytical, and problem solving skills. Maintaining high levels of customer service by answering business partners calls/emails/requests. Tech aptitude is good but more about organization, communication and customer service.

The technologies that are utilized in this role are - ServiceNow, Azure, O365, Active Directory, MFA, Windows, Office 365, VPN, VDI and Citrix Desktop Director. PureCloud is used for taking calls.

ServiceNow

Active Directory passwords

Multifactor Authentication (MFA)

Virtual Desktop Interface (VDI)

Virtual Private Network (VPN)/ Zscaler and Pulse Secure

Azure

Office 365, including SharePoint, Teams

Hardware support for laptops, desktops

Walk up support and meeting room when in that rotation.

a. Must Haves

i. Relevant internship or professional experience in an IT customer service, IT support or IT troubleshooting role or related experience - Basic planning/organizational, time management, decision-making, and superb written/verbal communication skills • Must be able to maintain accuracy and confidentiality • Possess strong problem-solving and big-picture/conceptual skills • Must be able to work with people at all levels and demonstrate the ability to understand and embrace change.

The total number of employees with this team is 40. This person will interact with other departments as well from time to time.

Skills:

PC Technician, hardware support, customer support, phone support, Troubleshooting, Active directory, Customer service, Help desk support

Top Skills Details:

PC Technician,hardware support,customer support,phone support

Additional Skills & Qualifications:

Strong customer service skills. Team player mentality. Patience and problem solving skills.

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

DirectEmployers