What You'll Do

Principal has an outstanding opportunity available for a Sr Service Designer! This role will provide strategic leadership in the development of customer experiences, as well as translation of the vision into tangible business goals and capabilities.

• Aid in building the Service Design practice: Continuously evaluate and enhance existing services to improve user happiness and business outcomes. Design end-to-end, coordinated omni-channel experiences based on deep understanding of client behaviors, business strategy, and operating models. Lead the exploration, definition, and design for your portfolio by demonstrating innovative design methodologies to produce service design results including driven scans, service blueprints, future state journey maps, storyboards, concepts, iterative concept-level prototypes, and user validation. Translate sophisticated systems and challenges into compelling narratives to engage key partners and challenge status quo. Develop the growth and maturity of a burgeoning service design practice through mentoring, training, process, best-practices! Consult with our business partners to find opportunities for service design and advocate by demonstrating how they can support their objectives.

• Project, change and customer management : Has a strong understanding of project management, including the ability to coordinate people and processes to ensure initiatives are delivered timely; able to identify dependencies and 'big rocks' early enough to resolve alternative solutions; reconciles disparate views to develop and handle a project roadmap; leads projects end to end; obtain support through influence; leverages resources to improve efficiency and results; provides a clear view of future state that mobilizes people to focus efforts and work toward key goals; facilitates the implementation and acceptance of change; helps others excel and meet key accountabilities by providing timely mentorship, guidance and feedback; crafts an end to end customer experience for a single persona that includes signature moments and happiness measurements; can independently craft and facilitate an event to achieve certain goals using commonly accepted event activities; uses various methods to tackle most problems.

• Interprets customer needs : writes and speaks thoughtfully about sophisticated ideas, systems and strategies; overcome challenges during a presentation and turn objections into deeper understandings.

Who You Are

• Bachelor's degree plus 6+ years of related experience required; Service Design experience, preferably in the retirement industry

• Able to persuade a broad range of internal and external customers and deliver presentations to internal and external partners.

Skills That Will Help You Stand Out:

• Able to establish relationships cross functionally

• Acts with integrity, honesty and fairness. Builds credibility and trust with peers, colleagues and clients.

Salary Range Information

Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)

$95200 - $140000 / year

Time Off Program

Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don’t accrue a bank of time off under FTO and there is no set number of days provided.

Pension Eligible

Yes

Additional Information

Location

This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements (only if residing more than 30 miles from Des Moines, IA or Charlotte, NC). You’ll work with your leader to figure out which option may align best based on several factors .

Work Authorization/Sponsorship

At this time, we're not considering candidates that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States? This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.

Nonimmigrant Workers (https://www.uscis.gov/working-in-the-united-states/temporary-nonimmigrant-workers) and Green Card for Employment-Based Immigrants (https://www.uscis.gov/green-card/green-card-eligibility/green-card-for-employment-based-immigrants)

Investment Code of Ethics

For Principal Global Investors positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

Experience Principal

While our expertise spans the globe, we're bound by one common purpose: to cultivate a world where financial security is accessible to all. And our success depends on the unique experiences, backgrounds, and talents of our employees – individually and all of us together. Explore our core values (https://www.principal.com/about-us/careers#core-values) , benefits (https://www.principal.com/about-us/careers#benefits) and why we’re an exceptional place (https://www.principal.com/about-us/careers#reputation) to grow your career.

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Posting Window

We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline.

Original Posting Date

3/28/2024

Most Recently Posted Date

4/15/2024

LinkedIn Remote Hashtag

#LI-Remote

LinkedIn Hashtag

#LI-LT1