Humana Director of Strategy Advancement in Dover, Delaware
This role is an opportunity to join the first journey team, Enroll & Onboard, working within Humana's new Customer Centric operating model shaping the strategic direction of this high-visibility team and leading the enterprise transformation toward a more customer-centric way of working.
Creating seamless and easy experiences for our members is critical to Humana's strategy, helping us build trust with our members and enabling sustainable growth. Delivering on this promise means that we need to work together differently in teams built around the customer journey. This role is an opportunity to join the first journey team, Enroll & Onboard, working within Humana's new operating model shaping the strategic direction of this high-visibility team and leading the enterprise transformation toward a more customer-centric way of working.
Do you want to help identify specific moments of influence in a member's enrollment and onboarding journey to help drive positive experiences and outcomes while building sustainable trust? Do you want to be part of mapping value across the Customer Experience Journey?
This opportunity is aligned to the Retail Consumer Experience Consumer Strategy, Design and Transformation team and will focus on the Enroll & Onboard customer journey and reimagining the onboarding experience for members that are new to Humana.
The Director of Strategy Advancement is accountable for distilling the Journey Leader's vision, managing valuation of opportunities/ CBAs, quantifying the next best opportunity, creating and managing MT and Leadership updates, strategic planning for the next wave of Enroll and Onboard work, value mapping the experience, and working with the Journey Leader to move the Enroll & Onboard strategic plan forward so it can become the future backlog and guide our test and learn implementation.
Additional Critical Qualities:
Expert in member needs and driving initiatives with a 'member first' mindset
Experience problem solving and consulting within complex environments
Ability to use testing processes to supplement learnings
Facilitating cross-functional teams' efforts
Grounded in consumer-centric thinking
Collaborative and goal-focused
Deep expertise in one or more areas with a broad set of complementary capabilities
Open-minded in working differently
Collaborative and can shift quickly
Sees possibilities vs. barriers
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Program or Project Management Experience
Humana is a national leader in transforming the way health care is delivered, aiming to be a partner in health and aging for our consumers. In addition to our market leading Medicare Advantage and Medicare Prescription drug businesses, Humana continues to invest in developing a robust integrated care delivery model that integrates insurance with high value health care services, such as Primary Care, Home Care, and Pharmacy. Humana operates the 4th largest PBM, 8th largest dispensing pharmacy, owns a major stake in the nation's largest home health care and hospice operator (Kindred at Home), and is quickly growing a portfolio of owned and joint venture senior-focused primary care assets including, Partners in Primary Care, Conviva, JenCare, and Iora. Humana is also a leader in digital health technology, operating Go365, a mobile-based Wellness solution as well as a suite of payer-agnostic population health technology tools. Humana is consistently recognized as a top place to work in healthcare, especially in areas of Diversity and Inclusion.
8+ years of experience in a consulting or strategic role, e.g., management consulting, corporate strategy, strategic consulting, investment banking, economics, finance, business planning, and/or equivalent experience (e.g., scaling a business, driving change in a large company)
Excellent written and verbal communication skills, with ability to communicate with all levels of the organization
Ability to influence high-level executives through PowerPoint/ storytelling skills and leadership updates
Strong business acumen with value focus (ex: Retail background)
Experience with Jira and Miro
Human Centered Design Experience
Healthcare experience preferred
Knowledge of Agile Methodology
This posting is for a leadership level opportunity to do your work in a different way while impacting the member's enrollment and onboarding journey. If you are selected for this opportunity you will report to the VP, Enroll & Onboard Journey Leader.
Scheduled Weekly Hours