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UnitedHealth Group Associate Director - Business Performance Transformation in Dublin, Ireland

Associate Director – Business Performance Transformation

Optum, the fast-growing part of UnitedHealth Group, is a leading information and technology-enabled health services business. Our teams are dedicated to modernizing the health care system and improving the lives of people and communities.

Serving virtually every dimension of the health system, we work with a diverse set of clients across 150 countries – from those who diagnose and treat patients to those who pay for care, deliver health services, and those who supply the cures. Optum maintains operations across North America, South America, Europe, Asia Pacific and the Middle East. Our innovative partnerships provide technology and tools that enable unprecedented collaboration and efficiency. As a result, we can tap into valuable health care data to uncover insights and develop strategies for better care at lower costs.

About the Role:

As Associate Director, Business Performance Transformation you will be partnering with key value streams and business units within Optum Payment Integrity Organization. The Associate Director, Business Performance Transformation is essential for supporting the mission affordable health system for all and drive financial savings. Working within the Business Performance Unit, you’ll have the opportunity to work collaboratively within a high-performance team, responsible for driving successful pipeline experience across our value streams and supporting all new projects through the pipeline phases. In addition to having impact on a great team, you'll also discover the career opportunities you'd expect from an Industry Leader.

Primary Responsibilities:

Responsible for the identification of process improvements to support affordability savings through:

  • Develop Clinical Business Performance Improvement Strategy across Waste & Error value streams to support an ambitious growth target of medical cost savings

  • Partner with Operations leaders/teams, Analytics and Technology to develop Business Performance Improvement Strategy and create CBA, execution roadmap/resource needs, assess capital needs.

  • Identify, lead specific strategic projects/initiatives while also keeping track of all initiatives within the overall strategy

  • Analyze clinical data using six sigma techniques and tools to identify potential opportunities

  • Developing insights and proposals for improved business processes to enable speedy deployment of future projects

  • Leading and overseeing project charters on agreed initiatives and supporting projects approved

  • Conduct reviews and joint goal planning sessions with value stream partners on initiatives

  • Supporting the overall Payment Integrity financial targets

  • Building, and promoting relationships with business operations leaders to enable growth opportunities.

  • Collaborating with peer teams (data analysts, project management, feasibility & sizing team, operations leaders)

  • Participating in operational business initiatives/meetings involving innovations

  • Provide project direction and performance feedback to leadership throughout the project, as appropriate

  • Positions in this function are responsible for end-to-end business process activities - creating, controlling and improving business processes.

  • Demonstrate understanding of relevant organizations' operations, products and applications, strategies, processes, and/or business priorities to build effective solutions

  • Demonstrate and remain current in understanding of relevant regulations (e.g., CMS guidelines; NDC etc. )

Required Qualifications

  • Bachelor’s Degree or Undergraduate degree with equivalent experience in Transformation, Change Management, Strategy

  • Proven track record in developing Transformation Strategy, driving Change Management, identifying and driving Innovation, or related functions

  • Certified in process improvement and change management programs like Six Sigma, Lean or equivalent degree from reputed university

  • Strong communication skills and experience communicating at Senior Leadership levels

Preferred Qualifications

  • Six Sigma Black Belt certified with in-depth understanding of LEAN process

  • Knowledge of US Healthcare industry, major healthcare entities, Member/Eligibility and claims lifecycle

  • Experience with Payment Integrity business or Healthcare Financial Services

  • Knowledge of CPC coding

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

Careers with Optum. Here's the idea. We built an entire organisation around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve.

Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where healthcare has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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