We are looking for a Business Support Administrator to join our team. The successful candidate will be responsible for working with and through others, building and maintaining relationships and working closely and accurately within established guidelines. The person must be friendly and genuinely interested in the business agenda and needs of others, including the company, its management, the team, the company's customers/internal customers, or all of the above. The person needs to involve others in the decision-making; there is a need to build consensus rather than make decisions alone.

What You’ll Do:

• Updates and maintains all type of information in relation to Location, Fleet, Taxes, Fees, Fuel, VAS, Special Equipment and Rental Qualifications and Requirements in the various Hertz databases (GDD, Res Maintenance, RMS, IRAC, Location and Fleet Tools, Worktribe and GDS systems), to feed the Hertz in-house reservation system (Excalibur), Counter Systems, third parties and websites.

• Processing MDM tasks and workflows for all locations in geographical Areas North America.

• Updates and maintains the relevant countries in the RMS system in order to keep GDD and RMS in sync. Able to identify and resolve discrepancies that may cause GDD and RMS be out of sync.

• Meet and Exceed the agreed Productivity, Quality and SLAs for each and all types of requests received as per the Departments established targets and SLAs.

• Actively participate in Team meetings, briefs, knowledge share sessions, cross-training and any meetings organised to discuss and update team on business activities.

• Retrieving and Updating the per litre fuel and per wkh electricity prices for all 12 countries using TAS as a counter system twice a week in GDD.

• Be a point of contact for the GDD developers and engineers in the Automation of any manual updates, which will improve the process, create additional productivity and reduce the margin for manual error, improving our customer’s experience.

• Responsible for the investigation of all troubleshooting of any legacy reservation systems for geographical areas EMEA, NA, LAMC for all brands.

• Be able to support coordinator quarterly in the final review and scheduling of all updates that affect contracts.

• Responsible for the reviews of all fleet and fees requests received for EMEA, LAMC and NA communication of effective dates to contacts and other stake holders and the implementation and proofreading of same in GDD and related systems. This is to ensure accuracy of our data, generation of revenue and an optimal Customer experience.

• Training, knowledge share and upskilling of our Country Contacts on our processes, systems and flows of data among systems. Explanation and guidance of customers of end to end processes.

• Review, set up and implementation of 24/7, Uber, TAS Only, and all type of rental and not rental locations ( Car sales, Turn Back, Workshops etc) in our legacy databases.

• Review, test, set up and implementation of any new products and services ( ie Super Cover Online, FPO, electricity charges etc) as per business requirements for geographical areas EMEA, NA,LAMC for all brands.

• Reporting using SQL developer for all areas in the department and various Departments across the Business.

• Ensures all our shared files and reports that are used by the business are uploaded in Hertz Partners and distributed as per procedure and that contain the most accurate information at all times.

• Update Hertz Partners site weekly with our latest Forms, Insurance File, Country Fleet File, and vehicle reports.

• Main point of contact for EV related changes and updates within GDD, ensuring these are inline with Hertz expectations and procedures including the approval process before the implementation takes place.

• Be the main point of contact for the set up of New countries in our reservation systems, from the review and detail explanations of the forms to the onboarding of the partner to our reservation systems, procedures and lingo to the final implementation and proofreading after live date and the follow up in any changes of modifications after live date.

• Responsible for Testing any new version of our current systems, documenting bugs, and providing feedback to developers, taking part on calls to give detail on these bugs and demonstration.

• Be Supportive with the implementation of Onsells/ Offsells requests when the volume received requires it.

• Support Training new team members in our systems and processes.

• Actively be involved in the SOP/Guideline creation and development, as well as the updating to ensure all processes are documented.

• Responsible for Monitoring LSC (Portal used in US to receive Location Openings and Location Changeovers). Assigning Location Codes and Res Area #s

• Approving and actioning tasks in MDM systems,

• Manage workload assigned in folders from a total of 7 Inboxes that cover different tasks from different geographical areas, time zones and brands, ensuring each inbox and task is managed followed procedure and within SLA.

• Be able to work independently in any of the tasks and updates assigned to you.

• Be able to step up to support coordinator in their day-to-day activities.

What We’re Looking For:

Education:

• Leaving Certificate or equivalent education standard required

• Good working knowledge of Microsoft: Word & Excel

• Accuracy and attention to detail

• Excellent computer skills

• Fluency in English, both verbal and written

• Fluency in an European Language is an advantage

Competencies:

• Relationship Management and Team Working

• Collaboration

• Critical thinking

• Excellent oral and written communication skills

• Business and Customer Orientation

• Analysis and Decision making

• Planning and Organising

• Continuous Improvement and Expertise

What You’ll Get:

• 40% off any standard Hertz Rental in Corporate countries.

• Hybrid/flexible working arrangements

• 22 days holidays on hire rising to 27 days with service.

• Occupational Pension Scheme with up to 5% company matched contribution.

• Life Cover payable at 4 times base salary.

• Profit Share Scheme

• Employee Friends & Family rental discount (40% discount for employee & partner; 30% discount for up to 8 additional family/friends)

• Tuition support plus access to compressive online learning platform

• 10 days paid study leave & paid exam leave where exams fall during work hours.

• Income protection for long term illness

• Professional membership fees paid in full annually where membership relates directly to role.

• Bike to Work & Travel Pass schemes.

• Free onsite gym with personal training available as well as daily fitness classes

• Employee Assistance Programme for employees and family

• Onsite Occupational Health support

• Discounted Microsoft at Home plan

• Christmas savings scheme

• Subsidised staff restaurant with library & games area, self-catering facilities also available

• Free parking