Are you passionate about cutting-edge web & mobile technologies? Do you thrive on applying data analysis and machine learning in your daily work? Are you excited about developing features that reach millions of users and have a significant business impact? Join our team at Microsoft 365, where we tackle some of the most challenging problems with direct, measurable business outcomes.

We're looking for a talented and motivated Software Development Engineer to join us. Our team focuses on customer self-help and online support experiences for Microsoft 365 commercial and consumer users. We're pioneering game-changing features that will be integrated into every Microsoft 365 product, providing personalized insights and answers to our customers' queries, and seamlessly connecting them with support engineers when needed.

We are deeply committed to modern web development, cloud services, experimentation, and AI. In our team, you'll have the opportunity to work on a wide range of projects, from cutting-edge web technologies and scalable backend API design to large-scale data analysis, experimentation, and mobile app SDK development. Our open, friendly, and agile team culture ensures rapid learning and professional growth.

If you're ready to tackle challenges at the forefront of technology and make a tangible impact on millions of users, we encourage you to apply and be part of our innovative team at Microsoft 365.

Responsibilities

You will work with the engineers in the team to build the end-to-end customer facing experience that includes:

• Collaborates with appropriate stakeholders to determine user requirements for a scenario.

• Drives identification of dependencies and the development of design documents for a product, application, service, or platform.

• Creates, implements, optimizes, debugs, refactors, and reuses code to establish and improve performance and maintainability, effectiveness, and return on investment (ROI).

• Leverages subject-matter expertise of product features and partners with appropriate stakeholders (e.g., project managers) to drive a workgroup's project plans, release plans, and work items.

• Acts as a Designated Responsible Individual (DRI) and guides other engineers by developing and following the playbook, working on call to monitor system/product/service for degradation, downtime, or interruptions, alerting stakeholders about status and initiates actions to restore system/product/service for simple and complex problems when appropriate.

• Proactively seeks new knowledge and adapts to new trends, technical solutions, and patterns that will improve the availability, reliability, efficiency, observability, and performance of products while also driving consistency in monitoring and operations at scale.

• Participate team on-call rotation.

Qualifications

Required Qualifications:

• Bachelor (or equivalent) degree in computer science or related areas.

• 5+ years of software design and development experience

• Extensive knowledge in Web technologies like responsive web design, React.js, JavaScript, typescript, CSS, angular.js, Bootstrap etc.

• Extensive experience in cloud service and RESTful APIs.

• Strong problem-solving skills, great teamwork, and most importantly, passion to delight users.

• Solid OOD/OOP knowledge

Preferred Qualifications:

• Over 8 years of experience in software design and development, specializing in web and cloud services.

• Proficient in mobile app development for both iOS and Android platforms.

• Strong capabilities in system design.

• Over 3 years of experience as a technical lead, guiding a small team of engineers in tackling concrete challenges.

• Excellent problem-solving skills, a collaborative spirit, and a genuine passion for enhancing user experience.

#CSE

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .