The Jamar Company is a dynamic and forward-thinking company that prides itself on delivering innovative solutions to our customers. Our team is diverse, passionate, and dedicated to making a positive impact in the industry locally, regionally and nationally. We value relationships. We plan and execute work safely. We seek individuals who understand the best ideas come from collaboration and diverse perspectives. We are driven by a relentless desire to grow, innovate, and excel.

Job Summary: This role is responsible for facilitating crew scheduling (project, service, maintenance, inspections) along with customer service inquiry within the Architectural department, including answering client calls, gathering and recording accurate/complete information necessary for service delivery. Works closely with Project Managers and Service Account Manager to facilitate seamless project & service delivery. Enter service requests into dispatch software program and manage initial allocation through final completion. Acts as a liaison between the clients and our team. Tracks and generates manpower reports, workorders and schedule technicians. Actively manage dispatch console, including rescheduling as needed.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work in conjunction with project managers and service account managers to schedule field labor for, large contract projects, small service projects and recurring maintenance and inspections

• Monitor and manage the manpower spreadsheet, open workorder spreadsheet and schedule technicians as soon as possible

• Answer service phone calls and follow up on customer calls in a timely manner

• Appropriately document and designate phone, verbal, or email work requests

• Include and confirm the “bill to” and any other billing requirements, such as the purchase order number, not to exceed amounts, possible warranty work, confirmation it is billable work, or related work details, prior to entering into the appropriate dispatch software program

• Actively manage dispatch console, including rescheduling of technicians

• Enter service requests into dispatch software program and manage initial allocation through final completion

• Verify completion of inspection work, review and field inspection forms, prepare pull-through field quotes and work with service account managers for approval

• Accurately input new maintenance and warranty inspection contracts, assist in renewals and keep contracts current in all aspects of installed items, material and schedule

• Provide training and support to technicians and service team as necessary to ensure smooth workflow and customer satisfaction

• Manage customer complaints and refer to management as required

• Assisting with time sheets and tracking time, accounts receivable collections and billing support

• Assists with customer surveys as requested

• Support the Architectural Department’s initiatives and programs designed to enhance the overall good of the company, including standard operating procedures (SOP’s) to ensure they are followed in all work performed

• Perform other duties as assigned

  Experience/Education Requirements:

• One year’s experience in a service oriented or complex business office with a focus on scheduling and client management.

• Strong interpersonal and communication skills

• Requires a high level of attention to details, organization and multitasking abilities

• Proficient in Microsoft Office programs, including Outlook, Word and Excel, or other record keeping software.

• Ability to learn and navigate department/company specific systems, including CenterPoint and WebApps, Samsara and SharePoint.

• Working knowledge of iPhone and iPad capabilities

• Previous experience in Maintenance, Service or Construction is preferred, and roofing aptitude and knowledge is a plus

  Work Environment and Hours: This is a full-time position with the Architectural department, based in our Duluth, MN office, with working hours from 7 AM to 4 PM, Monday through Friday.

  Why join our team:

• Innovative Projects: Work on exciting projects with a professional team, where safety is our #1 priority.

• Collaborative Environment: Join a team who support and challenge each other to achieve excellence.

• Onboarding: Coordinated support to ensure integration into the company, the culture, complete understanding of role, team members, and equipped with the necessary tools and knowledge to succeed.

• Continuous Learning: Access to resources and opportunities for day-to-day learning, and professional development.

• Impact: Be a part of a company that makes a difference, both the in market and in the community

• APi Group, our parent company, is a certified Great Place To Work three years running: 2022 -2025

  This role will be based out of our Duluth MN office. The pay range is $20-30 an hour, depending on job-related knowledge, skills, and experience. This position is eligible for annual discretionary bonus and profit sharing based on company performance in addition to other benefits that support the total well-being of you and your family.  Some benefits include

• Comprehensive health coverage: Medical, Vision and Dental options

• Employer-paid coverage: Group term life, short and long-term disability coverage

• 401K with employer match

• Discounted company Stock (Employee Stock Purchase Plan)

• Profit Sharing

• Generous Paid Time Off and nine paid holidays

• Employee Referral bonus program

• Robust training /development and professional growth opportunities

• Exclusive discounts: Access to Perks marketplace discount program

• Company and community clubs or networks to participate in

  This position is not eligible for sponsorship.

  All offers of employment are expressly contingent upon the satisfactory completion, in accordance with Company policy, of a pre-employment drug screening and background check.