Job Purpose or Objective(s): The Conference Services Manager details and coordinates social and private group events. You will coordinate all corporate meetings, corporate and social events, weddings, group functions and group activities booked through the Sales Department. You will report to the Director of Catering & Conference Services.

Primary Tasks:

1. You will oversee the customer experiences from file turnover through the post event phase; ensure seamless turnover from sales to service. Identify operational challenges associated with your group and work with Choctaw staff and customer to solve the challenges or develop alternative solutions.

2. Coordinate with Sales Managers, Meeting Concierge and Banquet Staff to ensure all details of the contract are delivered.

3. You will detail and manage the planning, execution and guidance of assigned events and up-sell group events (with a working knowledge of food and beverage operations and procedures) with the client.

4. Secure catering and conference only events along with the administration and planning of group meetings; Solicit, negotiate and book new and repeat business while maximizing banquet space for catering only events.

5. You will communicate all group specifications to the operational departments by creating banquet event orders (BEOs), holding internal and external Pre-Con Meetings, and attending weekly BEO and Resume meetings; Obtain rooming list from clients based on cut-off day and send to Group Reservations Manager to enter into hotel system.

Perform other duties as assigned.

MINIMUM Requirements

• Bachelor’s Degree or equivalent experience in Hotel, Sales or Event Center Operations.

• Set-up, complete, and follow-up on events.

• Skills for negotiation and interpretation of contracts, analysis decision-making.

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.

• Previous experience working in a similar resort setting

• Three (3) year prior Catering and Conference Services, or Food and Beverage experience in hospitality industry.

About the Choctaw Nation

The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.

Benefits

Free gym membership

Free access to employee health clinic

Free lunch for casino & resort associates

Earned wages access once per week for hourly Associates

Pet insurance

Paid vacation / sick time

Medical / Dental / Vision

401(K) with company match

College tuition reimbursement

Short-term disability, long-term disability, and family leave

Employee assistance program

Employee prescription program

CNO Paid Life Insurance

Teladoc

On Site Dental Clinics (Jet Dental)

On Site Mammogram Services

Free diabetes and hypertension monitoring benefit (Livongo)

Accolade- Concierge Benefits Program

Wellness Program that equals savings on health insurance cost (Virgin Pulse)

Maternity Care Program

(Benefits provided by the Choctaw Nation are based on employment classification)

CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions:

Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS

Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category.

Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates.

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Job Identification: 12008

Job Category: Hospitality

Posting Date: 09/19/2024, 3:20 PM

Job Schedule: Full time

Job Shift: Variable

On-Site/Remote: On-Site