BRECOflex is looking for an Office Assistant both Full-Time and Part-Time positions available. Standard work week is Monday - Friday, 9am - 5:30pm.

Position Summary:

This role is responsible for assisting in the daily functions for the Purchasing and Customer Service Departments. This position performs clerical functions along with purchasing and customer service functions such as answering calls, following up with customer and vendors and categorizing incoming emails.

BRECOflex CO., L.L.C is an ISO 9001 certified company. This role is responsible for learning, understanding and demonstrating ISO 9001 standards through daily work activities.

Education and Certification Requirements:

• High School Diploma/GED

Skills and Experience:

• At least 1 year office experience, preferred

• Experience with working in a multi-discipline team, preferred

• Previous experience working with a manufacturing organization, preferred

• Proficiency in using CRM software, required

• Proficiency in MS Office, GSuite, inclusive of Excel, required

• Excellent touch-typing and communication skills (email, chat, phone, etc), required

• Spoken/written English and Spanish fluency, desired

• Experience in an environment with customer interaction, required

• Experience with inventory and purchasing systems, preferred

Job Functions:

• Answer customer and vendor questions via phone, email and chat

• Record calls in CRM and escalate as necessary

• Review items that are not categorized in CRM and categorize in appropriate queue

• Enter customer account and contact information in CRM

• Work with CRM Admin on projects to collect or update customer contact information

• Review and update invoicing batch throughout the day,

• Charging credit cards and contacting customers to resolve any items that decline

• Collect completed work orders to scan

• Collection of daily mail, sorting and distributing

• Process credit card payments

• Call customers to obtain credit card information

• Respond to customer requests to update information on account and in open orders

• Complete shipment worksheets

• Enter credit memo details and debit memos as request

• Review and update batch

• Obtain and customer sales exempt and resale certificates

• Review vendor reports to obtain updates on late and unconfirmed purchase orders

• Purchase Order Entry

• Vendor Order Confirmation review and entry

• Compile information/reports as requested by management

• Projects, assignments and daily tasks as assigned by management

Physical/Environmental:

• Temperature controlled office environment, inclusive of ambient noise

• Must be able to sit at desk and operate computer for an extended period of time

• Must be able to speak to customers over the phone

• Must be able to move about office and warehouse

• Must be able to focus on tasks without being distracted by competing ambient noise