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Microsoft Corporation Delivery Resource Manager in Edmonton, Alberta

Microsoft Consulting Services is dedicated to delivering on Microsoft mission to empower every person and every organization on the planet to achieve more. As one of the largest divisions inside Microsoft the diverse team includes architects, consultants, project managers, sales, and business leaders who serve customers in 191 countries and 46 languages.

This opportunity will enable you to be part of a team that helps our customers get the most out of their technology investments. We are proud to be the face of Microsoft to many of our customers and partners. The power of that connection, in addition to understanding how they use our products, helps us deliver the voice of our customers back to our business groups to make our technology and Microsoft even better.

As a Delivery Resource Manager (RM), you will develop your relationship management capability working with international colleagues and being a key contributor to the profitability and customer satisfaction across Microsoft’s Consulting Services businesses. Your communication and organisational skills will be enhanced as you influence resourcing decisions like project staffing, resource pooling scenarios, mix optimization, workforce planning and readiness.

Responsibilities

Working with the practice leaders and project teams within Microsoft Consulting Services, you will play a fundamental role in enabling them to staff and deliver a range of multimillion-dollar projects, with a direct impact on our customers.

Some of your responsibilities will include:

  • Fulfilling engagement staffing requests using Microsoft Architects, Consultants, Project Managers and Delivery Data Scientists as well as facilitating the use of partner, global or additional MS resources to fill requests as appropriate. Your scope will include assign and schedule work for Canadian security cleared resources.

  • Understand the skill disciplines as well as know the strengths and skills of the Architects, Consultants, Project Managers and Delivery Data Scientists within the skill disciplines to successfully staff engagements.

  • Making sound staffing decisions and resolving conflicts within the practice that have significant impact on utilization and on internal and external customer satisfaction.

  • Ensure customer satisfaction with the staffing of their engagements and will achieve and exceed utilization and bench targets across the business, as well as fulfil all demand for consulting resources within defined service levels.

  • The RM will work with the Domain Leaders in assessing individual resource’s skills and assist with developing readiness plans to increase the demands of the business.

  • Responsible for maintaining the data integrity of our request management system.

Qualifications

Your excellent planning, decision making and organizational skills, along with a proven ability to effectively perform in a fast-paced, constantly changing environment, will position you for success in this role.

For the position, it is required that you either have or are eligible for Canadian security clearance.

You will also be able to demonstrate:

  • Extensive experience in a resource or delivery management role for an enterprise scale business

  • A background of working in a role that has an international remit.

  • Experience of dealing with a range of internal stakeholders, from senior level to technical staff.

  • Knowledge of professional services concepts such as utilization, billable resource, and resource management tools (desirable)

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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