Robert Half Consolidated Export Agent- Fergall in El Segundo, California
Company: A leading third party logistics and supply chain management provider, offering a variety of strategic global shipping and freight forwarding options.
Role & Responsibilities:
Support client on boarding for all products (air, ocean, imports, exports, customs brokerage). Coordinate with operations team to establish SOPs and make them operational through systems, people training and coordination with sales
Report to Customer Service Manager, to align client reporting and retention, providing face to customers and penetrating them to get more files/business from them
Able to understand AE, AI, SE, SI and warehouse operations. Knowledgeable on all products and capable to take operations department to the next level in terms of service and teamwork
Ensure teamwork within MEC LAX station and other stations in the network
Knowledgeable on all clients and files from operations and sales standpoint
Strong Air, ocean and brokerage experience to lead main LAX products. Air imports experience is necessary. Also knowledge on warehousing product to articulate business
Freight forwarding experience is desirable. Able to coordinate with team members and align them to be successful from an operational/sales standpoint
Customer service experience is desirable to deal with clients directly. Able to do quotations, reporting, and reply promptly to requests from clients
Ideally has knowledge on customs brokerage integration with imports, air, ocean and logistics is required to serve clients and follow up on requests from them
Requirements - Means to operate basic office equipment, complete general office work and route incoming materials
Customer service oriented communication skills
Solid understanding of Organizing Files
Filing experience preferred
Answering Multi-Line Phone System experience
2+ years' experience with shipping/logistics
Accurate, swift, data entry abilities
- Experience in purchasing, inventory control, transportation and warehousing functions is beneficial
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