GVS Implementation Project Manager

Elk Grove,California,United States

Support and Service

At Apple, we believe that hard work, a fun environment, creativity, and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage and inspire – and that by focusing on the smallest of details, we can make big impact with our customers. Building this environment starts with you! The AppleCare Global Vendor Strategy (GVS) team is seeking an experienced and dynamic Implementation Project Manager (IPM) to lead and implement the global strategic changes within our Supplier portfolio. The IPM collaborates closely with the regional Direction & Planning teams to implement various project categories that significantly impact our current and future Supplier network. Implementations are intricate and necessitate collaboration with numerous key stakeholders of AppleCare’s business, and other relevant organizations within Apple. The IPM, while relying on support from other groups, has overall responsibility for the Supplier-side programs and sites until the project’s completion and subsequent handover to the designated sustaining organizations.

Description

The ideal candidate for the IPM position will be responsible for ensuring the successful initiation, planning, design, execution, monitoring, controlling, and closure of a project. This role requires a strategic thinker, a willingness to get deep into the details, exceptional interpersonal skills, a proven track record in project management, and experience in supplier management, either within or outside of Apple. The candidate will proactively manage risks by identifying potential challenges and developing contingency plans to mitigate them, lead project change initiatives, ensuring smooth transitions and minimal disruptions to stakeholders. Effectively communicate project expectations, updates, and risks to stakeholders at multiple levels, ensuring alignment and timely feedback. As an IPM, the candidate will oversee complex implementation projects involving extensive partner engagement, both internally and externally. They will be responsible for managing multiple projects simultaneously, each with numerous work streams, and cultivating strong relationships with supplier project management contacts.

Minimum Qualifications

• Bachelor's Degree, or equivalent experience

• 5+ years experience in managing complex projects and change initiatives, and well as a base understanding of PMP concepts

• Excellent oral & written communication skills and ability to navigate at multiple levels of engagement including senior level audience

• Able to cut through ambiguity and focus on what’s critical to drive what truly matters

• Solid understanding of contact center operations and infrastructure

• Able to travel approximately 1-2 times per quarter, sometimes more

Key Qualifications

Preferred Qualifications

• Experience in technical support or customer care contact center operations.

• Experience using influencing skills and working with internal and external stakeholders.

• Ability to work well with business owners to understand business needs and objectives

• Ability to work autonomously, and to collaborate optimally with a peer group

• PMP Certification a plus

• PMI Agile Certified a plus

• Experience with Wrike

• Experience with JIRA

Education & Experience

Additional Requirements

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $120,500 and $181,100, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)

Apple Footer

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.

Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .