The IT Specialist II (Desktop Support) position involves providing high-level analytical and technical skills to recommend, design, install, and support end-user software applications and computer systems.

. Here are some key details about this role:

• Job Title: IT Specialist II

• Responsibilities: The IT Specialist II is responsible for recommending, designing, installing, and supporting end-user software applications and computer systems.

• Skills Required:Help Desk Support: Providing technical assistance to end-users.

• Desktop Support: Assisting with desktop computing equipment and software.

• Windows 10 Troubleshooting: Resolving issues related to Windows 10.

• Active Directory: Managing user accounts and permissions.

• Customer Service: Interacting with end-users and providing excellent customer support.

• Office 365: Supporting Office 365 applications.

• Hardware Support: Troubleshooting hardware-related problems.

• Windows Operating Systems: Experience with Microsoft operating systems.

• Service Desk and Ticketing System: Handling service requests and incidents.

• Technical Support: Providing technical assistance to users.

• Imaging: Deploying and managing system images.

• Phone Support: Assisting users over the phone.

• Qualifications:Associate degree or technical diploma in an IT-related field.

• Minimum of three (3) years of experience with desktop computing equipment and software installation and support.

• Proficiency with Microsoft operating systems, platforms, databases, SCCM, and scripting tools.

• Ability to troubleshoot complex client desktop or laptop problems related to applications and operating systems.

• Familiarity with word processing, spreadsheet, graphics, and email software packages.

• Previous experience in a large-scale enterprise is preferred.

• Strong organizational skills and the ability to manage multiple priorities.

• Excellent interpersonal and customer support skills.

• Strong analytical and problem-solving abilities.

  About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.