Customer Development Manager - 2407020695W

Description

Kenvue is currently recruiting for a:

Customer Development Manager

This position reports into a Senior Customer Development Manager within our Pharmacy Team and is based at High Wycombe.

Who We Are

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours.

What You Will Do

Reporting into an SCDM you will be responsible for Hallo Healthcare Group, having direct responsibility for the performance of our full portfolio with this customer.

Key responsibilities include:

• Delivery of specified business targets (sales, spend and profit targets - INS, TCI, NTS, Net GP)

• Full forecasting and spend management, making accurate forecasts to your business team and Commercial Excellence contacts

• Responsible for building positive and collaborative relationships with your customer contacts, and representing your customers’ requirements to the Kenvue business

• Building and supervising a Joint Business Plan to ensure delivery of key metrics for the Kenvue and business partner

• Develop a solid understanding of the market and keep track of the market activity to share information regarding changes or new activity in the marketplace

• Identifies and progresses incremental growth opportunities within your business which is a fast paced and progressive landscape

• Supports business improvement projects beyond immediate role responsibilities

Influence & Impact

• Gains stakeholders’ commitment through persistent, yet consultative, selling and leadership techniques

• Follows the negotiation process to achieve a positive agreement with the customer

• Motivates and encourages peers and others to achieve higher levels of performance

• Influences a diverse group of stakeholders, at multiple levels, to drive initiatives forward and create strategic vision

• Constructs and delivers persuasive impactful communications that garner broad support and enthusiasm

• Develops creative solutions to achieving mutual agreements, while actively managing the impact on the company

Customer Genius

• Understands and leverages Kenvue’s strategic business objectives including customer segmentation and retailer life cycle to develop a winning customer plan

• Leverages understanding of customers, including key decision makers, and the business to optimize account penetration and account management effectiveness

• Fosters customer partnerships that are relevant, compelling, and differentiated from the competition

• Has built strong, reciprocal, trusted relationships across organizational and functional boundaries

• Identifies areas of misalignment between customer and Kenvue and works to mitigate the potential negative business impact

• Viewed by customer organization and cross-functional partners as a “customer champion” and enabler of productive action

Agility

• Challenges status quo and continuously seeks business improvements

• Demonstrates the ability to view opportunities and issues from multiple perspectives to arrive at the best possible solution

• Considers both short and long-term impact of decisions and develops alternative strategies to improve flexibility of thinking

• Displays conviction to support an idea, while simultaneously recognizing when and if to acquiesce

Insights & Activation

• Translates shopper, customer insights into actionable category strategies and tactics that drive measurable results

• Builds compelling in-store excellence (ISE) recommendations, gains customer consensus and executes initiatives (i.e. NPI, joint campaigns, etc.,) to drive category and brand growth

• Understands key competitor go-to-market strategies and incorporates this information into business plans to win in the market

• Actively identifies potential execution issues and addresses these with the customers prior to activation

Business Effectiveness

• Develops, prioritises and implements business strategies based on existing and emerging market conditions

• Integrates knowledge of the business, market conditions and customer intelligence into business planning process to achieve mutually-profitable growth

• Rigorously tracks and monitors key performance indicators and adjusts business plans accordingly

• Actively incorporates relevant Healthcare Compliance Guidelines into business plans and tactics

Qualifications

What We Are Looking For

The successful individual will have excellent business partnering, analytical and communication skills. You will have experience within the FMCG environment and be able to demonstrate the following:

• A proven track record of strong commercial performance from sales, profitability and share points of view

• Can do attitude, proactive and solution orientated, ensuring we capitalize on growth opportunities

• Strong commercial acumen and excellent numeracy and analytical skills

• Experience of running a whole account or at least 1 category within a large account

• Ability to identify sales-driving opportunities and drive business effectiveness

• Ability to engage your customers and collaborates with Kenvue experts to identify areas of opportunity and alignment to develop strategies that build joint business value

• Adapt to evolving business conditions and see them as an opportunity to take calculated risks that enhance business outcomes

• Ability to build and harvest great relationships both internally and externally to achieve strategic business objectives

• High level of autonomy and enjoy networking to achieve results

• Excellent verbal and written communication skills, and the ability to write compelling, articulate business cases for new commercial solutions

• Ability to shape plans and connect with the wider organisation

• Deliver on key KPI commitments

What’s In It for You

• Competitive Benefit Package

• Learning & Development Opportunities

• Employee Resource Groups

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Primary Location Europe/Middle East/Africa-United Kingdom-England-High Wycombe

Job Function National Accounts

Req ID: 2407020695W