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ABOUT THE ROLE:

NBC Universal’s (Tech Ops) team is seeking a Program Specialist who will be instrumental in managing key relationships while overseeing large-scale technology programs and managing Corporate Business Solutions efforts for the Program Management Office (PMO). This person will be instrumental in developing processes for a critical subportfolio while also managing a high-profile program. The wide range of services provided by Tech Ops includes delivery of critical film and television assets and distribution of on-demand content and live streaming events to the web and mobile devices for Peacock and other video experiences. Our systems and services are used by organizations throughout NBCUniversal including Peacock, NBC News, NBC Entertainment, USA Network, Syfy, Bravo, E!, Oxygen, Telemundo, and NBC Sports.

• Relationship management of Corporate Business Solutions subportfolio, which includes project intake, prioritization, and high-level requirements gathering for all product lines

• Hands-on management of efforts to support the Corporate Business Solutions program of projects, including managing the strategic roadmap and improving existing processes

• Maintain frequent communication with peers and working groups across NBCUniversal to ensure team is delivering what is needed to our portfolio of brands and business units

• Monitor project progress and all outstanding project concerns, including but not limited to, tracking Jira tickets, timelines, and issues and risks lists and communicate updates to colleagues and management

• Manage multiple competing projects across internal development squads and act as first point of escalation for all issues and concerns

• Create project charters, host project kick-offs, create project plans, status docs and financial reports

• Contribute to defining and supporting best practices, processes, procedures and documentation for the Program Management team

Basic Qualifications

• Bachelor’s degree or 4 years equivalent experience in Product Management, Media Technology or Computer Science

• Minimum of 1 year experience managing programs or large-scale projects with delivery

• Minimum of 1 year experience with interacting with all levels of management and stakeholders; must be able to articulate technical concepts and solutions to both a deeply technical and non-technical audience

• Solid organizational skills with ability to multi-task and manage multiple projects in a cross-functional environment

• Must have client services & PowerPoint presentation creation experience

• Proficiency with all Microsoft 365, PowerPoint, and Excel applications

• Working knowledge of IT Applications, broadcast media products & systems, media pipelines

• Self-starter that demonstrates initiative and ability to work independently with little supervision

Preferred Qualifications

• Experience in IT, Agile Product & App Development environment highly preferred

• Exceptional technical, analytical, organizational, research and presentation skills

• Ability to lead and present information in face-to-face presentations to varied audiences, including executive management

• Strong team-building, vendor and customer relations skills

• Be analytical and process-oriented and able to apply structure to complex problems

• Attention to details - extremely organized with an eye for prioritization, efficiency & optimization

• Strong written & verbal communication skills

• Flexible Schedule, willingness to work on nights or weekends, if project requires

• Ability to demonstrate troubleshooting techniques and problem solve with minimal direction

• Experience with JIRA, Lucidchart, Smartsheet, Tableau or PowerBI

• Work independently and well with others

• Strong leadership capabilities

Eligibility Requirements

• Position is a hybrid role (onsite 3 days per week). The candidate must live within a commutable distance from one of the following designated NBCUniversal offices - Englewood Cliffs, NJ; Universal City, CA; Orlando, FL; Miami, FL.

• Must have unrestricted work authorization to work in the United States

   

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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