Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard w

This position will be located in: Fargo , ND

Job Summary

Supports the day-to-day operations of the IT Operations Team by administering company EDI systems. Provides day-to-day technical leadership for the IT Operations Team. Plans, analyzes, configures, tunes, and troubleshoots EDI systems. Installs, upgrades, and maintains EDI Systems. Develops and maintains technical documentation for EDI process flow, troubleshooting and problem resolution, monitoring capacity and performance, and related disaster recovery procedures. Monitors and troubleshoots EDI transactions both in SAP and in EDI system, and recommends remedies to eliminate reoccurring erro

Responsibilities

Essential Functions Provides day-to-day technical leadership for the IT Operations Team with an emphasis on continued growth, maintenance, and operation of our EDI Technologies. Plans, analyzes, configures, tunes, and troubleshoots EDI systems. Installs, upgrades, and maintains EDI Systems. Interfaces with the full cycle of EDI projects, including customer/vendor contact, working with IT Applications team to define requirements, creation and testing of EDI maps and on-going support. Develops and maintains technical documentation for EDI process flow, troubleshooting and problem resolution, monitoring capacity and performance, and related disaster recovery procedures. Leads and supports IT projects defined by supervisor and IT Project Management team. Recommends and applies technical changes into the environment using a structured approach that minimizes risk and achieves high reliability, availability and performance of the EDI systems. Designs, develops and implements plans for trading electronic documents via the most efficient and economical methods available. Sets up new trading partners, develop mappings, review error list and enhance the EDI platform. Monitors and troubleshoots EDI transactions both in SAP and in EDI system, and recommends remedies to eliminate reoccurring errors. Works with end users and other team members to provide production support and issue resolution. Develops and follows checklist procedures for proactive monitoring. Leads resolution of incident tickets, including complex troubleshooting across all managed systems. Resolve system problems through research and collaboration with other IT Teams and apply the appropriate course of action. Develop and maintain effective working relationships with customers, vendors, and others related to the company; promote and maintain the identity and reputation of BSE, ensuring customer satisfaction and addressing problems and complaints as they arise. Supports technologies including; EDI System - Seeburger Business Integration system, SAP ECC system, other middleware systems, other software infrastructure systems Non-essential Functions Assists in annual budgeting process and tracking of expenditures. Provides phone support as part of the IT Helpdesk. Performs off-hours support as needed for various system activities. Performs other duties as assigned by supervisor or designate.

Qualifications

Four-year degree in computer science, information systems, or management information systems or the equivalent in work experience. 3+ years' experience working with EDI application and specifically with SAP backend system. Knowledge of EDI terminology and X12 and/or XML standard formatting languages. Experience in process design is helpful. Knowledge of EDI communication methods, such as AS2, FTP, etc.

Skills and Abilities

Strong prioritization and problem-solving skills. Excellent interpersonal, written and verbal communication and reading skills Ability to effectively plan and organize. Strong collaboration skil s. Excellent customer service skills include being competent, accurate, responsive and engaged.

Physical Requirements

Frequency at which you would carry/lift in a typical day: Occasionally 0 - 33% Frequently34 - 66% Continuously: 67 - 100% Lift from Waist: < than 10 lbs. - Not at all 10 to 25 lbs. - Not at all 26 to 50 lbs. - Not at all 51 to 75 lbs. - Not at all 75 to 100 lbs. - Not at all 100+ lbs. - Not at all Lift from Floor: < than 10 lbs. - Frequently 10 to 25 lbs. - Occasionally 26 to 50 lbs. - Occasionally 51 to 75 lbs. - Not at all 75 to 100 lbs. - Not at all