Description Customer Service Representatives might be interested in this opportunity via Robert Half, in a dynamic, rapidly changing call center. Articulate, highly-skilled Customer Service Representatives will be interested in this position if they love building solid customer relationships. This Customer Service Representative position is based in the Foothill Ranch, California region and is a long-term contract / temporary to hire employment opportunity.

What you get to do every day

• Receive and send written business correspondence

• Offer friendly, accurate customer service in a timely fashion

• Receive and place telephone calls

• You will likely support business development and client referral goals by actively cross-selling and referring customers Requirements - Customer service and office administrative skills

• Ability to interact effectively with internal and external partners and clients/customers

• Strong technical skills including proficiency with MS Office

• Proven experience going the extra mile to solve complex customer inquiries via extensive research

• Strong communication and interpersonal skills

• Excellent problem-solving skills

• Ability to use multiple computer systems, applications, and utilize search tools to find information

• 2+ years' experience with performing in a goal-driven & customer-focused environment preferred

• Positive attitude and an engaging businesslike approach

• Adeptness in Microsoft Word

• Solid understanding of customer service

• Proficiency in data entry

• NetSuite experience highly desired

• Order entry experience

• Receptionist Duties experience preferred

• Demonstrated knowledge of Microsoft Excel

  • Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

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