GENERAL SUMMARY:

Who We Are With three campuses along Colorado's Front Range, Front Range Community College is the state's largest community college. We enroll close to 28,000 students annually from our diverse service area, which offers a variety of cultural and recreational activities.

Each year approximately 5,000 FRCC students transfer to four-year universities. FRCC offers more than 36 career training programs that prepare students for immediate employment and rewarding careers. Last year, more than 5,000 high school students took concurrent enrollment classes with us, earning college credit without having to pay college tuition. And we were recently ranked as one of the "Top Online Colleges" in the country by Newsweek.

One of FRCC's main goals is to offer educational excellence for everyone. The college's strong commitment to student success means we start by creating an inclusive and equitable environment one where both students and employees feel they belong and are supported. FRCC's focus on diversity, equity and inclusion is woven into the fabric of our college conversations and decision-making processes. We are actively seeking to hire a workforce that reflects the diversity of our student body.

The college is also an emerging Hispanic Serving Institution. For us, becoming an HSI is an intentional commitment to being a college where our Latinx (and other historically marginalized) students thrive.

FRCC employees and leaders work hard to create a culture of collaboration, innovation and pride. We're looking to hire people who share these values along with our commitment to student success, equity and excellence.

Who You Are As the Director of Welcome Services and reporting directly to the Senior Director of Admissions, Recruitment & Orientation, you will provide leadership and direction for the College Information Centers and Wolf Central desks on three campuses. You will supervise the customer service teams responsible for supporting students, families, counselors, colleagues and members of the community who initiate contact with the college in person, by phone, by text, by chat platform, or by email. You will implement Front Range Community College's (FRCC) student focused culture by directing all welcome services focused on increasing enrollment at Front Range Community College.

In this role, you will make data informed decisions about the implementation and effectiveness of the call centers and Wolf Central desks. You will be student-centered and will ensure that recruitment and welcome services are equity centered.

Ideally, you have a passion for continuous improvement of programs, services and operations that enhance the student and community experience and brings a strong understanding of event management and customer/guest experience. You are knowledgeable of and stay up to date on best enrollment practices and work closely with Enrollment Management, Student Development, and Retention and Engagement partners as well as faculty across the institution to best meet prospective and current student's needs.

While this position has some flexibility for remote work, this position will require consistent campus presence. This position may also travel occasionally to all three FRCC campuses. Please note: You need to be a Colorado resident on your first day of employment.

SALARY: $66,112 - $69,417 annually

BENEFITS: Please click here to find more information about APT & Faculty Benefits

SELECTION PROCESS: Position will remain open until filled with a priority deadline of June 3, 2024. This posting may be used to fill multiple or similar positions.

Preliminary screening will be made on the basis of completed application package submitted by candidate. In your application, please include a resume and cover letter that specifically addresses how your background and experience align with requirements, qualification and responsibilities f the Director of Welcome Services.

Primary Duties Welcome Services & College Information Centers:

Provides strategic leadership through the planning, development, implementation and management of the Wolf Central Desks and College Information Centers at all three campus locations. Develops responsive communication practices that offers equitable access to all students, including first generation and underrepresented students. These communications are grounded in best practices and trends in customer service, student success and the unique needs of students. Engages in ongoing assessment and evaluation of policies and procedures through an equity lens and makes appropriate adjustments to remove barriers and enhance the customer experience. Designs, implements, and assesses communication processes, policies and procedures that impact our customer's ability to receive timely information regarding the college's enrollment process, college programs and other college services. Leadership & Supervision: Provides leadership to a collaborative one-college culture for student success. Serves on college, divisional and departmental committees and works collaboratively with colleagues to foster teamwork, team building and a culture of trust.