Mainsail Lodging & Development Silver King/Beacon Restaurant Supervisor--Luminary Hotel & Co. in Fort Myers, Florida
Silver King/Beacon Restaurant Supervisor will be responsible for exceptional service to all guests, developing and maintaining a strong team environment. Responsible to support Silver King Brasserie, Lobby Bar, Pool Bar, In-Room Dining, and Beacon management team with the day-to-day operations for those outlets.
Responsible for assisting in the daily function of operations to include Silver King, Lobby Bar, Pool Bar, In-Room Dining, Beacon Social Drinkery and any other food and beverage special events as directed by the Multi Outlets Manager or Director of F&B.
Manage the reservation and arrival process. This includes, but is not limited to, managing our reservation system, answering the phone, taking reservations, confirming reservations, performing call backs to guests, managing the nightly flow of guests, and managing promotions through CRM database.
Maintain a presence at the host stand and drive the Arrival/Departure process. Greet guests, initiate conversations with guests and solicit feedback from guests.
Assist with onboarding and training staff, with emphasis on the Host Staff
Maintain professionalism with team members, managers, and guests.
Open and close shift in accordance with the manager’s checklist when needed
Handle daily scheduling of host team members and adjust when necessary
Implement proper tools for running shifts: e.g. Schedules, floor plans, reservations, etc.
Solve team member issues such as call outs or any other daily issue that should arise with team members
Find solutions to guest issues such as last-minute changes in reservations, cancellations, etc.
Stay on the floor the entire meal period
Monitor hours and watch the flow of business and make cuts appropriately as to not negatively affect the service levels
Ensure daily side work has been completed prior to staff leaving
Ensure team is in proper uniform/approved attire
Attempt to limit problems and liability related to customers' drinking by following TIPS practices
Ensure team members are aware of all applicable laws regarding alcoholic beverages
Monitor and maintain tables as needed
Rotate stations fairly
Demonstrate positive communication with team
Maintain fair and consistent coaching and counseling where needed
Attend meetings as necessary
Communicate and maintain positive inter-departmental relations
Communicate with managers and next shift any issues
Perform other duties as management requests to service our guests
Education & Experience
High School diploma or higher
Previous Hospitality Food & Beverage experience required
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to use technology e.g. tablets, iPads
Experience with Micros POS preferred
Experience with OpenTable restaurant management software or Yelp Reservations management software preferred
Ability to sit or stand for extended periods of time
Ability to communicate clearly
Corrected vision to normal range
Ability to work long hours as needed
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the office, the hotel, and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary
Mainsail Lodging & Development is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Mainsail’s policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law. Mainsail Lodging & Development maintains a drug-free workplace.
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