Description:

Review and processing of all change requests to ensure proper thoroughness, prioritization (risk and impact), scheduling, and compliance with the PTC Change Management Process within the BMC Remedy ITSM Application.

• Provide assistance with updating and maintaining Change Management templates, system user access, training users concerning the use of the Change Management tools and processes.

• First level support for general change management questions and processing of requests.

• Prepare and communicate weekly change broadcasts and communications to the Change community.

• Build strong relationships with PTC stakeholders

• Minimum requirements of role

• Must have basic understanding of information technology principles, and an understanding of mid-tier applications, database, and telecommunications systems.

• Fundamental concepts, practices, and procedures of IT Service Management best practices.

• General ITIL Configuration Management and Release Management skills are helpful.

• Strong organizational, communication, and time management skills.

• Work independently as well as collaboratively within a team environment.

• Preferred requirements of role

o Experience applying ITIL centric change management processes and tools to support change request activity from various application, operational, and development support groups.

o Experience with Change Management tools such as BMC Remedy or ServiceNow.

o Experience with querying information, and developing reports using reporting tools such as Tableau, SAP Business Objects, etc.

o Highly desired – Experience with PowerBI report development and report querying skills.

o Functional knowledge of a Configuration Management Database (CMDB) as well as conceptual relationship of configuration items

Additional Skills & Qualifications:

• Preferred requirements of role

o Experience applying ITIL centric change management processes and tools to support change request activity from various application, operational, and development support groups.

o Experience with Change Management tools such as BMC Remedy or ServiceNow.

o Experience with querying information, and developing reports using reporting tools such as Tableau, SAP Business Objects, etc.

o Highly desired – Experience with PowerBI report development and report querying skills.

o Functional knowledge of a Configuration Management Database (CMDB) as well as conceptual relationship of configuration items

• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

  About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.