Visa Staff Software Engineer - Release Manager in Foster City, California
Release Manager is responsible for driving various teams, both internal and external, to deliver product development features to the market on a monthly cadence. This position is responsible for identifying product rollout requirements including infrastructure, internal operations, external operations, training, etc., and then developing and executing against a project plan, proactively mitigating risks, and managing the software development life cycle from inception to production launch and postproduction support. This position requires a strong program manager familiar with the challenges that typically confront technology projects, limited resources, conflicting priorities, scope creep, time slippage, etc., and that can work through these challenges, escalating when necessary, and only after exhausting options with internal/external stakeholders. * Good understanding of Kubernetes / Docker EE * Prior experience with internet facing application and familiar with Apache or equivalent technologies * Ability to meet deadlines and commitments in an environment that requires multitasking among concurrent projects * Manage Deployment/Release windows both Production and Non-Production environments * Collaborating across global business and technology organizations, providing sound analysis and change leadership. Building and maintaining strong internal customer relationships is essential as this position will work with Business * Ensure application security is implemented and PCI/DSS compliance is followed * Provide comprehensive consultation to stakeholders regarding long and short range release delivery requirements and recommend innovations which anticipate the future directions of both business and information technology. * Provide governance and technical guidance on software components registered for certification and release vehicles. Need to have detail understanding of web applications, database, and infrastructure and configuration management to provide risk analysis on release provided to product team on business decisions. * Drive implementation of tested system changes with global distributed teams to determine priorities, schedule new builds and releases, and maintain the environment / build planning * Drives improvement opportunity session with senior stakeholders related to release management, configuration management, release engineering, environment management, and security management. * Provides problem resolution support, specific to systems and server issues, identifies and resolves system/server problems, coordinating with application users to determine symptoms and ensure accurate problem definition. * Maintains direct knowledge of all operations management and technical processes, procedures, quality standards, and status of service delivery for all operations-related activities. Proposes systems management process improvements and additions. * Develop and maintain a high degree of system knowledge of the products * Responsible for managing distributed teams across multiple regions and product areas * Leads project teams to achieve milestones and objectives, leading global teams at distributed locations preferred * Analyze current technology utilized within the company and develop steps and processes to improve and expand upon them * Familiarity with software release management and deployment (Git, CI/CD) This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs. Basic Qualifications: 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD Preferred Qualifications: 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD • Experience in Deployment management, both Production and Non-Production Systems • Good understanding of networking, firewalls, load balancers, and databases • Experience with environment build-out, prep, installs, configuration, maintenance and troubleshooting. • Must have experience with SCM tools (GIT, JIRA, WIKI, BAMBOO, JENKINS, BUILDFORGE) • Must have good understanding build/deployment process and CI/CD Pipeline • Proven ability to make sound Risk Management decisions balancing a low tolerance for risk with the need to deliver complex business solutions • Good communication skills: written and oral, Active listening, seeking to understand others views, communicating at the appropriate level for the audience • Experience working on Linux based infrastructure • Act as a liaison between project team and management • Expertise in Splunk/monitoring query skills to generate and analyze reports • Expertise in driving troubleshooting/debugging calls to suggest long term and short-term issue solutions • Self-motivated with the strong ability to self-learn new technologies Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law. _Work Hours:_ Varies upon the needs of the department. _Travel Requirements:_ This position requires travel 5-10% of the time. _Mental/Physical Requirements:_ This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.