JOB REQUIREMENTS: At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference. Primary Duties & Responsibilities: Manage all operational data related and reporting initiatives for Client Advocacy and other supported areas using operational metrics related to back office and contact center operations, including supervising teams related to data governance and reporting governance. Provide guidance for, coordinate with, and set prioritization for technology teams to obtain the appropriate IT support and systems development to ensure that Client Advocacy operational data is consistent, accurate, and is routed on a timely basis to all applications and data stores reporting mechanism. Establish and/or refine formal policies relating to any aspect of operational Insurance data governance and reporting governance. Collaborate with Insurance leaders to establish data source of truth, validation, and continuous testing. When necessary, work with Insurance leaders to address data and reporting governance issues and conflicts as they arise. Provide insight into the names, definitions, calculations, sources and other attributes of operational metrics. Develop and maintain reporting and dashboards for Insurance function leaders which align to agreed upon metrics and AIP Capabilities. Lead and own the Operational Data Governance Program with direct accountability for the: Development of a data and metric stewardship program involving multiple functional areas that ensures data quality and accuracy. Sets clear business rules around the data\'s source of truth to ensure continuity across the function Supervising staff focused on improving operational data quality and telling the Insurance top of the house data story. Working with staff to develop and track data-related metrics across data quality, timeliness, stewardship, and usage. Evolution and ongoing stewardship of effective application(s) meta-data to advance the Operational Data Governance program. Coordination with Enterprise Data Governance and other data partners and establish synergies where appropriate. Lead and establish refined department processes involving business intelligence and reporting to increase efficiency, reduce risk of errors, and remain current with business intelligence and reporting technology tools and techniques. Establish a continuous feedback loop for stakeholders comment on critical data and reporting needs and perceptions pertaining to data and report governance, design, content, timeliness, and quality. Based upon stakeholder feedback, direct cross-functional efforts to capture new data, re-design reports, and adjust method and timing of delivery as needed. Address issues as they arise and work to continually enforce data and reporting best practices. Continuously review and revise data governance best... For full info follow application link. EEO/AA Employer/Vets/Disability ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/740E4228B0D64CAA Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.