About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Role and Responsibilities

• Support and refine the established ITIL Change Management practice across the organization to serve and support the successful delivery of technology-based IT change initiatives.

• Lead the application of a structured methodology for Change Management activities through review of submitted changes and continual reinforcement of requirements for Changes.

• Drive the Change Management process to ensure change requests are submitted properly, reviewed, and acted upon by the appropriate parties, executed as scheduled upon approval, and Change records are updated properly throughout the life cycle of the Change.

• Create periodic reports about Change management and discuss key findings and opportunities with the IT Change owners.

• Design and development of Change Management best practices for the organization, including managing Change Advisory Board meetings.

• Drive steady state and continuous improvement in the ITSM operations support of the organization .

• Schedule and lead the Change Advisory Board (CAB) meetings to perform impact analysis to minimize risk and disruption to the changes made in the production environment.

• Maintain IT change documentation including the Policy, Standard, Procedure, Training and User Documentation.

• Conduct trend analysis to identify potential points of service failure, launching service improvement actions that provide solutions to the perceived exposure.

• Define Key Performance Indicators (KPI) and measure success metrics and monitor change progress. Perform assessments of change success and change adoption and develop strategies to address challenges, risks, or gaps.

Skill Requirements/Preferences

• Advanced understanding of Change Management processes and proven application of change management principles.

• Experienced Change Management professional with proven success leading or managing organizational change management activities on a high-complexity, program-wide change.

• Ability to adapt to evolving priorities.

• General understanding of IT services including Application development, Network infrastructure, Hosting and Cloud Platform.

• Excellent active listening skills.

• Experience using Service Now, JIRA or equivalent ticket management tools.

• Established Project management experience.

• Proficient in Microsoft Office 365 applications especially in Word, Excel, PowerPoint and Outlook.

• Experience in working in a Service Delivery role in a Business-Critical environment. Must have a business/ end user focus with a technical background.

• Excellent interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences that are in a geographically dispersed environment.

• Experience negotiating effectively and facilitating conflict resolution.

• Experience building and maintaining relationships within the Technology and Business organizations.

• Fluent in English verbal and written.

Some of the soft skills / abilities required for you to be successful in this role include:

• ITIL certification

• Critical Thinking, Problem Solving and Deductive Reasoning.

• Active Listening.

• Great Team Player Characteristics.

• Maintaining a professional demeanor and attitude to “control the chaos”.

• Ability and confidence to act decisively and take constructive feedback onboard.

• Exercise influence over a wide variety of individuals at all levels of technical & business leadership.

• Ability to multi-task and make good judgments in a dynamic and high impact environment.

• Excellent phone / video presence and verbal / written communication skills.

• Strong relationship management and client centric mindset.

• Working experience and knowledge of end-to-end IT software and systems solution delivery from idea conception, design, development and transition into production operations and maintenance

• Experience including software development, databases, Unix systems administration, and cloud-based application management

Education Requirements

• Bachelor’s degree in Computer Science or related field and a minimum of 4 years of demonstrated in ITSM Change Management and/or information technology. Or any equivalent combination of experience training, and/or education.

• 3+ years of work experience

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include :

• Medical Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance

• Short/Long Term Disability

• Paid Vacation

• 401k

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.