Product Support Specialist

Fully Remote • Batavia, IL (http://maps.google.com/maps?q=1251+Nagel+Blvd+Batavia+IL+USA+60510)

Job Type

Full-time

Description

Job Title:Product Support Specialist - Holemaking

Department:CRPS

Reports to:Director Of Business Development

Classification:Non Exempt

Location:Remote

Travel:50-75%

Job Summary:The Product Support Specialist will drive technical assistance to support and encourage growth with established and new Core-end users, Channel partners & OEM’s by managing relationships, providing technical direction, and increasing productivity for customers. You will be the technical support system for all GWS company activities regarding holemaking. The ideal candidate will have a real-world knowledge of cutting tools, machine tools, machine shop operations, tool sales, and customer service.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Establish ongoing relationships with-in all departments of the GWS team, core-end users, channel partners & OEM’s.

• Collect data and help select the appropriate tool for the application.

• Conduct periodic product presentations and tool demonstrations.

• Participate in tooling set-up and run-off.

• Gather manufacturing and engineering data to effectively communicate to the appropriate GWS team members.

• Communicate with customers about quotations, applications, and design.

• Develop and maintain deep tribal knowledge of the GWS holemaking offerings.

• Actively promote GWS attendance at open houses, sales meetings, and trade shows.

• Maintain account information, objectives and accomplishments in the company CRM.

• Other duties as assigned.

Education and Experience:

• 2-year Engineering or Technology degree (preferred).

• 5-10 years diversified technical experience in holemaking applications, design and engineering related fields.

• Experienced in calling on and supporting core-end users, channel partners & OEM’s.

• Aero structure holemaking experience (preferred).

Required Skills/Abilities:

• Strong knowledge of round tool (drilling) cutting applications and understanding.

• Proficient in Microsoft Office products.

• Ability to read and understand blueprints.

• Ability to troubleshoot and problem solve.

• Strong oral/written communication skills.

• Comfortable making group presentations.

• Travel 50-75%

Physical Requirements:

• Ability to travel by car and plane (prolonged periods of setting).

• Work that includes moving objects up to 50 pounds and some bending, twisting, and squatting as required.

• Ability to access and navigate manufacturing environments.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.