Description:

The Internal Operations Specialist is assigned to a specific team and responsible for advancing order flow, answering questions from customers and internal staff, and removing roadblocks on orders. Duties include: gathering pertinent data points to place in orders, communicating with customers and vendors by phone and email, establishing strong relationships with customer contacts and vendors, conducting quality checks, dispatching to correct entity for movement, assessing vehicle condition, managing all repairs, understanding T&R functions, and assisting with any additional tasks and responsibilities as may be deemed necessary by management. This position functions during core business hours and allows for remote work in accordance with the Telecommuting Agreement.

ESSENTIAL RESPONSIBILITES, NOT LIMITED TO:

• Effectively manage direct communication with customers, both FMCs as well as their clients.

• Manage details of each request placing information in specific areas of the order to ensure full understanding of customer requirements.

• Address questions and offer solutions to customers, both internal and external, using sound judgement to resolve issues, reduce delays and enhance the customer experience.

• Monitor and manage team dashboard and views to complete tasks and keep orders moving.

• Manage processes to completion, participating in all order phases to ensure customer satisfaction.

• Negotiate transportation, registration and repair issues and solutions with customers.

• Organize daily activities to ensure completion through provided tools. Respond to emails promptly and courteously, within the industry standard of 4 hours.

• Provide exceptional customer service by developing professional working relationships with clients, field offices, co-workers and vendors and following all standard processes to completion.

• Accurately complete all assignments that management deems necessary to advance the Company’s daily business needs and operations.

• Demonstrate the ability to perform activities inherent to the department's responsibilities and assist when necessary to keep service delivery on track.

• Conform with and abide by all regulations, policies, work procedures and instructions.

• Demonstrate reliable and predictable attendance.

Skills:

CSR, Customer Service, Admin, MS Office, Customer service call center, Excel, administrative support, Call center, Logistics, Dispatching, transportation management, Data Entry

Top Skills Details:

CSR, Customer Service, Admin, MS Office,Customer service call center,Excel,administrative support

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.