Bookings Administrator - itison venues - Glasgow

itison venues are proud owners of some of Glasgow’s best-loved spots: Sloans, Brel, Maggie’s Rock’N’Rodeo & Epicures. 

We’re currently looking for a Bookings Administrator to join our Bookings & Events Team based in Sloans. The role will be across a 7-day rota working approx. 45 hours per week.

This is a really exciting opportunity for anyone who is an administration whizz, has a great eye for details, is looking to work in our very unique venues and join a fantastic company where every day is different. 

The core missions of the Bookings Administrator

We’re looking for a talented, positive, and dedicated all-rounder with a minimum of two years' professional experience to:

• Be responsible for managing incoming phone & email reservations and enquiries/event administration/office paperwork

• Deliver exceptional customer service from the crucial first point of contact with our new & existing customers

• Accurately record details in the booking system & drive sales for all existing and potential customers

Skills & Experience

• 2 years working in a customer-facing role ideally in hospitality

• An exceptional telephone manner & faultless communication skills

• Love working in a fast-paced exciting environment

• Have excellent organisational skills, with a methodical & meticulous approach to your work

• First-class written and verbal communication skills

• A great planner who can work to tight deadlines

• Proactive approach with loads of common sense and initiative

• A passionate self-starter with the ability to manage a busy workload autonomously within a fast-paced, ever-changing environment

• An all-rounder, able to turn your hand to whatever is needed and deliver results

• Willingness to work flexible hours at busy event times

• Energetic, friendly, fun and fearless

It would be great if you have experience with Collins Booking System and Tonic POS system, however this isn’t essential.

The salary and benefits package

• Salary from £28k, based on experience 

• Private medical insurance

• Contributory pension scheme

• Learning grant

• 50% off food & drink at itison venues

• 10% off at itison.com

• Complimentary tickets to GlasGLOW, Drive-in Movies & other itison major events

• Two team socials per year

• Part of an independent group, delivering exceptional experiences and having fun in the process.

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