Job Family: Customer Services

Req ID: 417672

We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make a great addition to our vibrant international team.

We are recruiting for a Head of Materials and Logistic Services role within our Rolling Stock Customer Services business. Within this strategic role, you will manage the full engagement and delivery of all materials and logistics service operations across the Customer Services business in every maintenance or production environment, working closely with local operations teams to support effective and efficient delivery whilst boosting productivity and identify key areas for improvement.

This is a remote hybrid role with an expectation for significant travel across various Rolling Stock locations within the UK.

You’ll make an impact by

• Ensuring all depot operations receive the necessary level of service to uphold train availability demands through regular engagement reviews and accurate reporting

• Tactically managing and maintaining service level agreements between central warehousing and depot operations, guaranteeing full compliance to policies and procedures

• Implementing robust depot logistics systems to ensure cost effective compliance with defined transportation policies for both routine and emergency operations

• Designing and implementing standard processes and policies across all front line operations

• Ensuring accurate reporting on service level performance across depot operations on a daily, weekly and monthly basis

• Implementing a Continuous Improvement culture whilst continuously developing cross functional and departmental processes, challenging these to improve the services we provide

You’ll win us over by

• Detailed knowledge of materials management and supply chain processes

• Thorough knowledge and experience of logistics systems including import and export controls

• Thorough knowledge and experience of Operations or Contractual management

• Understanding and experience of delivering best in class Customer Service management

• Experience of delivering change management or lean processes

• Great reporting, presenting and analytical skills

Benefits

Our compensation package includes a competitive salary, company bonus, holiday allowance and pension. We celebrate the fact that our employees are individuals and have different wants and needs. With this in mind, we have a flexible benefits scheme where you can tailor your benefits package to suit you.

Create a better #TomorrowWithUs!

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us!

At Siemens, we promote a growth mindset, the self-belief that we can learn and grow, take on new challenges and adapt to change. If you don't match all the criteria for this role but feel you have transferable skills to enable you to succeed, we encourage you to apply.

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