Role Summary: French & English speaker HR Admin Entry level

To contribute and be part of the team responsible for the support and execution of payroll activities and/or data management/customer services activities ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required

Delivery Key responsibilities:

• Where applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs

• Use Payroll expertise to advise upon client queries/issues and ensure a good understanding of country-specific legislation and tasks

• Where applicable ensure Data Management is performed accurately and on time

• Ensure Tickets and Calls are responded within SLA timescales and to a high standard

• Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation. Also, support the updating of DWIs

• Proficient in using systems and tools

• SOC Controls completed on time and with the necessary evidence

• All system issues/defects are reported correctly and tickets are logged with the necessary details and evidence so Application Services and/or Products can investigate

• Highlight to Service Manager any deviations from the standard scope of service

• Ability to recognize and deal appropriately with sensitive and confidential information

• Successful completion of all learning objectives

• Time Recording to be completed accurately and on time

• NGA Security Standards are adhered and followed

• Contribute to team meetings and raise any issues immediately to your Service Manager

• Ensure you are up to date with all NGA HR announcements and communications

• Build good relationships with all lines of businesses where appropriate

• Update internal stakeholders, when needed, in a timely and accurate way

• Participates in projects and activities as needed and assigned

• Adherence to all Security and Compliance procedures

• 100% Attainment of customer SLA agreements

• Adherence to quality standards

• Demonstrate professionalism and act responsibly

NGA Human Resources offers you a unique chance to build a career in a vibrant, agile, and growing organization, yet one with truly global client relationships and a wide range of opportunities.

At NGA HR, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Talk to NGA and discover what A World of Opportunity can mean for you.

You have:

• Fluent French and English is a must

• Knowledge of MS Office tools such as Excel, Word, and PowerPoint

• Flexibility to support a global and fast-paced environment

• Attention to detail

• Excellent written and verbal skills

• Self-motivated and a willingness to learn

Essential

• High school diploma or equivalent

• 1-2 years relevant experience administering Payroll or Health & Welfare/Benefits in HR Consulting, HR Outsourcing, or other corporate environments

• HRIS knowledge

Desirable

• Experience working with HR and payroll data

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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About Alight Solutions

Alight is a leading cloud-based human capital technology and services provider that powers confident health, wealth and wellbeing decisions for 36 million people and dependents. Our Alight Worklife® platform combines data and analytics with a simple, seamless user experience. Supported by our global delivery capabilities, Alight Worklife is transforming the employee experience for people around the world. With personalized, data-driven health, wealth, pay and wellbeing insights, Alight brings people the security of better outcomes and peace of mind throughout life’s big moments and most important decisions. Learn how Alight unlocks growth for organizations of all sizes at alight.com .

Our values are the essence of who we are:

Champion people. We are empathetic and have created a place where everyone belongs. And we win together.

Grow with purpose. We are inspired by our higher calling. We fail forward and choose progress over perfection. We are brave, show grit and grow our whole selves.

Be Alight. We are a beacon that empowers others. We act with integrity and are real. And we find ways to add joy.

Our Colleague Experience

At Alight Solutions, we are reimaging how people and organizations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter – together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life.

We understand the powerful human connections that create success for organizations. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience.

Are you interested in helping us shape the future of work and life for organizations, people and their families? If so, you've come to the right place.

Help us reimagine how people and organizations thrive!

Our story starts with a simple, universal truth: Every business is a people business. We are Alight Solutions. Reimagining how people and organizations thrive.

@AlightSolutions