Reference #: 4505090 THE POSITION Do you have a strong desire to assist travelers and offer them top-notch guidance for their adventures? The Franklin County Welcome Center is actively seeking a Tourist Information Counselor to become a valuable member of our team. Join us in providing exceptional support to visitors from near and far as they explore all that our city has to offer.

DESCRIPTION OF WORK In this role, you will be responsible for providing exceptional customer service to all stakeholders of the PennDOT Welcome Center, including the traveling public, tourism industry partners, internal customers, employees, and vendors. Your main focus will be to offer travelers essential information about their visit to Pennsylvania, such as directions and hotel accommodations, in order to promote and enhance travel throughout the state.

Enhance PennDOT's tourism outreach initiatives and cultivate stronger relationships with industry partners by organizing special programs, informational tours, travel shows, and relevant events. Additionally, you will be expected to assist with various travel-related tasks as assigned by your supervisor or division manager to support the overall mission of the Welcome Center.

Foster proactive and well-informed communication strategies to optimize the operations of the Welcome Center Division. Collaborate closely with the Tourist Information Supervisor to address any inquiries, issues, or suggestions related to the Welcome Center staff and its functions. By maintaining open lines of communication, you will contribute to the overall success and efficiency of the Welcome Center's operations.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

Full-time employment Temporary operating hours for Keystone Welcome Centers are 9:00am -5:30pm.  The incumbent will work the hours of 9:00am- 5:30pm until further notice to resume previous hours of operation. Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS Minimum Experience and Training Requirements: One year of experience in work involving public contact; or An equivalent combination of experience and training. Additional Requirements:

You must be willing and able to work in and commute to Franklin County PennDOT Welcome Center: I-81 North: I-81 northbound, 1.5 miles north of PA/MD border. You must have one year of customer service experience. You must have one year of work experience involving public contact. You must have experience working with computers. You must have experience answering phones, composing emails; compiling reports; tracking office activities and inventory; data entry; and filing. You must be able to perform essential job functions. Preferred Qualifications (not required): Level of Education How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Pennsylvania law (51 Pa. C.S. *7103) pr vides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.