Philips Patient Monitoring Clinical Solutions Delivery Consultant (Central North Carolina) in Greensboro, North Carolina
If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.
Effective January 4th, 2021, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips. Employees with a sincerely held religious belief and/or disability impacting their ability to obtain the COVID vaccine can request a reasonable accommodation.
*Montana employees are currently excluded from this requirement at this time.
In this role, you have the opportunity to:
Lead the clinical delivery of HPM solutions with customers as planned. Collaborates with customers, Customer Project Managers, Clinical Solution Implementation Consultant (CSIC), Clinical Solution Workflow Consultant (CSWC), Technical Consultant and sales to deliver effectively on the customer solution. Responsible for leading the overall on-site or remote delivery of clinical services (education, go live support, troubleshooting, system optimization) and on-site third-party resources. Furthers customer relationships and Partners extensively with CSIC and CSWC roles, Technical Consultants, Integration Engineers, etc.
You are responsible for:
Delivers learning services, solutions, education and/or training (clinical, technical, operational, or strategic)
Provides the highest-level customer experience possible in any learning environment (physical or digital)
Ensures Philips customers and employees receive consistent, streamlined learning services by using common company style, standards in the delivery of learning services & solutions
Takes a leadership role in the personal ownership of the learner experience
Contributes to the design, development, implementation and evaluation of learning services, education and training courses and material, according to the applicable QMS directives and processes
May be responsible for developing and/or reviewing course material, all consistent with adult learning theory for delivery
Exhibits superior presentation skills at all times
Delivers engaging learning events, whether in person or online
Uses interactive tools to keep learners engaged
Builds communication among learners & encourages them to work together to complete simulations and/or learning
Creates a safe, cohesive learning community in which learners share ideas, apply knowledge, give feedback and make reflections on their work
Provides feedback to learners & evaluates performance throughout the learning event
Conducts or proctors assessments
Reviews feedback from learners, complies and analyzes data and recommends changes to learning services, as appropriate
Uses proper materials, student support systems, technical methods, learning management systems, learning strategies and assessment techniques
Responsible for own personal administrative tasks, such as time recording, expense filing, etc.
Adheres to the company policies, procedures, processes, as it relates to quality and Philips Business System
Files required reports and consistently complies with all required Philips processes
Effectively communicates project status, issues, and opportunities for system optimization with internal team and on-site delivery resources
Supports customers in first use of solution and coordinates onsite implementation activities and resources
Configures various components and software revisions of complex Philips solutions to accommodate Application and/or operational workflow in the customer’s environment
Partners with other members of the clinical team to ensure delivery of clinical services that support customers KPI and outcomes expectations
Develops objectives for learning and clinical activities based on input from CSIC or CSWC to ensure appropriate customer support
You are a part of:
An organization passionate about patients and the care providers interacting with them. Based in the field, you will travel to hospital sites throughout your allocated territory and Zone, representing patient monitoring in post-sales delivery of clinical services. You will operate remotely, independently, and be self-motivated while working under the Senior Manager, Field Clinical Applications with minimal supervision. Our teams of professionals work collaboratively together with our customers and internal partners to ensure an outstanding customer experience and to encourage positive clinical outcomes
To succeed in this role, you should have the following skills and experience :
Bachelor's Degree in Nursing or a related science with a focus on education such as Nurse Educator, Clinical Nurse Specialist, Instructor, etc. and> 5 years of related clinical experience or equivalent combination of education and experience.
Current nursing license; comfortable providing education in all clinical areas of a medical facility
CTT+ (Certified Technical Trainer Plus) Preferred
VCTT+ (Virtual Certified Technical Trainer Plus) Preferred
Experience with delivering education in a formal classroom setting
Experience in Adult learning principles and concepts, as well as having a passion for education delivery
Experience in delivering education virtually/ remotely preferred
Consulting knowledge/experience (course work/certifications/etc.) preferred
Ability to assess customer’s education and support needs to create learning objectives
Time management and organizational skills
Change Management skills
Advanced computer skills
Communication skills with multiple organizational levels
Customer focused/Customer experience/ Customer Mindset
Ability to be managed remotely
Ability to work in ever changing environments
Flexibility and tolerance of ambiguity
Detail oriented with excellent organizational skills
Mental and physical job requirements:
Fluent in English
Lift parts or carries parts weighing a few ounces to over 25 lbs.
Frequently bends, twists, turns and works in unusual positions using full body mobility
Must possess a valid driver's license
Willingness to travel overnight 75% of the time, will require occasional weekend coverage. The territory incudes Central North Carolina and for this role, the preferred location is the Greater Greensboro area .
This position will require you to meet all customer specific mandates such as vaccinations and or screening tests.
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
Equal Employment and Opportunity Employer/Disabled/Veteran