Title: OPERATIONS CLERK (OA) Location: Cuba-Cuba-Guantanamo Bay Job Number: 240001I7 Job Summary Performs a variety of clerical, administrative and typing duties in connection with the maintenance and control of retail/services operations. Duties and Responsibilities - Maintains retail/services cost accounting records for assigned retail/services locations. - Compiles monthly sales reports comparing current sales with previous year's sales; computes percentage of increases or decreases by department, for retail and/or services operations regional Exchanges as well as percentage of contributions to the gross sales. Prepares a variety of special and periodic reports. - Maintains price list of items on a current basis; checks extensions on purchases for designated locations and posts data to appropriate logs and ledgers; verifies balances. - Receives invoice orders with completed merchandise from vendor/manufacturer. Checks merchandise invoice against appropriate documents for accuracy. Reviews records and notifies vendor/manufacturer when discrepancies are found. Assists in resolving problems presented by stores or warehouse relating to improper documentation, incorrect shipments, wrong locations, etc. - Maintains stock control records for retail or services departments. Posts withdrawals from warehouse by merchandise transfers, posts report of goods received (RGRs) as well as goods returned to warehouse from Exchanges. Posts retail price changes (RPCs) on damaged and slow moving merchandise by description, quantity and cost price. Notifies locations of such changes. Ensures maintenance of adequate stock levels by entering the appropriate data into the computer, in accordance with established procedures. - Prepares and maintains RGRs for assigned departments by manufacturer, departments, etc. Forwards copy of RGR to appropriate office and files copy for future reference. Processes orders for various retail or service departments, vendor maintenance, pricing integrity, inputs and updates all visual rapid reorder (VRR) for the region. May work with consolidated buying office concerning advertising information sheets for upcoming corporate sale events. - Receives and makes telephone calls from vendors. Answers inquiries or refers calls to supervisor or other appropriate personnel. - May type a variety of correspondence from rough or handwritten draft. Work is typed in final form and reviewed for accuracy and conformance with procedural instructions, corrects spelling, etc. Researches office files and records for information and data to be used for reference purposes, background information and reports, etc. - May process and maintain weekly gasoline log and reports; notifies on a weekly basis all regional Exchanges on the cost of petroleum products. - Processes a wide variety of maintenance changes as indicated on predistributed reorder candidate list worksheet by buyer. Changes include quantity, transfer of merchandise to different locations, cancelled items, addition of items to certain locations, etc. - May coordinate and monitor proposed sales and inventory budget data from supported regional activities; maintenance/repair requests and telephone equipment installations, etc. - May prepare Equipment Rental Agreement for electronic/electrical equipment/appliances, etc. Sends reminder to customer concerning delinquent payments. Follows up with telephone call when necessary. - Processes payroll time cards and attaches Absence Record (SS/241), verifying accuracy. Forwards to Services Manager/Payroll Office for processing. - May direct the activities of several subordinate clerical personnel by making assignments, training new employees, answering questions, providing input for performance reviews, etc. - Works under the general supervision of a designated supervisor who makes assignments. Work is performed within the framework of established policies and guidelines. Refers unusual problems to supervisor for resolution. Work is reviewed for overall accuracy, adequacy and conformance to established procedures. - Performs other related duties as assigned. Qualifications: GENERAL EXPERIENCE 1 year progressively responsible clerical or office work of and kind in which the applicant has demonstrated the ability to perform satisfactorily at the grade level of the position. AND SPECIALIZED EXPERIENCE 1 year progressively responsible experience performing clerical or administrative support duties or experience in a related area which demonstrates the ability to perform the work of the position. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE 1/2 year academic study above the high school level may be substituted for each 6 months of 1 year of general and 1 year specialized.