Job Title -SOW Procurement Coordinator

Job Type - Full Time Contract

Shift timings - 9:00am - 6:00pm IST

Location - Remote

(Service Levels 0-3 for SOW transactional activities)

SUMMARY:

The SOW Procurement Coordinator provides customer service to clients, suppliers, and internal team members

in support of Randstad’s Statement of Work (SOW) managed solution. This role assists client buyers and

suppliers with project record creation, worker tracking, and invoice processing of service contracts within the

program Vendor Management System (VMS). Responsible for communicating client policies, monitoring VMS

record status’, forwarding issues, and providing timely updates via the appropriate escalation process. Works

under general supervision.

GENERAL RESPONSIBILITIES:

 Assists with SOW VMS record creation and data maintenance on client user’s behalf (as program

applicable) or as instructed by Randstad program management

 Understands SOW VMS functionality and dependencies; enabling user navigational support and

recognition of functional issues

 Monitors SOW requisition activity, checks accuracy, and provides updates to users through use of VMS

technology

 Views VMS pending workflow items, alerts process owners of needed actions, and provides system user

navigation instruction if required.

 Confirms suppliers successfully record their worker on-boarding, engagement status, time entry, and

off-boarding activities.

 Contacts various internal and external department staff regarding inquiries on the following items:

SOWs, purchase orders, cost centers, worker badging systems, client credits, billing and/or payment

issues.

 Assists with system record and policy compliance audits; escalates in written and verbal form to

managers and client stakeholders.

 Maintains and continuously increases knowledge of supported software solutions (internal and external)

 Responds to all program inquiries (calls, emails, VMS alerts) and provides required responses in a

timely / professional manner

 Recognizes and gathers relevant information on customer issues / scenarios requiring further solutions

and escalates such issues according to standard escalation process

 Uses standardized situational responses and processes to resolve customer issues

 Maintains thorough and accurate documentation on any end user interactions (to include entry within

the program case ticketing system if applicable)

 Works to meet all existing SLA’s and group targets (internal and contractual) and improve overall

process by recommending improvements

 Assists with peer training in the standards and practices of the assigned client program

 Provides standard program and ad hoc reporting requests, if needed

 Participates in special projects and performs other duties as assigned

EDUCATION & JOB REQUIREMENTS:

 High school diploma or equivalent

 Bachelor’s degree, previous purchasing/accounts payable processing, and ERP / VMS system

experience, preferred but not required

 Minimum of two (2) years of work experience in a service level industry and/or one (1) to three (3)

years of experience in a customer service environment or equivalent

KNOWLEDGE, SKILLS & ABILITIES:

 Skilled in communicating effectively in writing and verbally, both in one-on-one and in group settings,

with both internal and external audiences

 Ability to establish and maintain effective working relationships

 Ability to work in a fast-paced environment and perform multiple work assignments simultaneously

 Possess data entry, analytical, and organizational skills with attention to detail

 Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook

To apply, please share your CV to - saritha.jhawar@randstadsourceright.com
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.