Job Information
Hagerstown Community College Student Support Advisor in Hagerstown, Maryland
SUMMARY STATEMENT
The Student Support Advisor works in direct relationship with the students, providing proactive and intrusive services in advising in course selection, making educational plans, and assisting in potential career and transfer possibilities. The Student Support Advisor plays a significant role in the onboarding process for new students and is responsible for the retention of assigned students via outreach to those at risk of drop-out and departure. The Student Support Advisor also provides general academic advisement to walk-in and general studies students (as needed).
ORGANIZATIONAL RELATIONSHIPS
A. The Student Support Advisor reports directly to and is responsible to the Director of Advising and Student Support Services.
B. The Student Support Advisor coordinates most closely with students, other Student Support Advisors, Registration Assistants, college faculty and staff to include Financial Aid and Records, Finance, Admissions and Enrollment Management, Disability Support Services, TRIO, CPA, BIT, CARE team, Developmental Education, the Testing Center, Washington County Public High Schools, and outside social service agencies.
DUTIES A. Provides proactive College onboarding and academic advisement for new students.
Initiates contact with new students shortly upon their acceptance to HCC and guides through onboarding steps; responsible for seeing new students through onboarding process to ensure they are ready for classes.
Interpret SAT, ACT, and Hagerstown Community College placement test results.
Interpret courses, grades, and codes listed on high school and college transcripts.
Explain information in the college catalog regarding degree, certificate, and letter of recognition program requirements.
Explain college policies and procedures to students based on individual needs.
Assist students in scheduling and registration of courses.
Assist students in understanding general information about the transfer process by providing accurate information
Assist students in career planning and development, including exposure to non-credit programs as appropriate.
Guide students in the use of online academic advising resources, including student email, Self-Service, and D2L.
Develop academic plans with a student based on their career/major choice and assist the student in uploading the plan to Self-Service.
Explain financial aid rules and regulations.
Refer assigned students to faculty advisors during their first semester at HCC; coordinate with faculty advisors as needed
Refer students to appropriate offices on campus when needed.
Participates in office general academic advising and retention rotation for walk-in students or general studies students, as needed.
B. Serve on the CARE team and provide targeted support, interventions and outreach to students at risk of drop-out or departure.
Facilitate strategic one-to-one sessions to help students identify concerns and build their own capacity for academic success.
Provides ongoing encouragement, support and tapping into students' personal goals and intrinsic motivation to aid in student success.
Refer students to learning support services and follow-up as needed
Utilize software to respond and document student cases.
C. Participate in monitoring of degree audits and progress with students throughout their academic career at HCC, intervening when challenges arise by providing resources and assistance when appropriate. D. Communicate and provide proactive outreach, specifically in the instances where students have not registered for a given semester, documenting issues and challenges that are prohibiting a student from registering and problem solving appropriately.
E. Respond, assist, monitor, and communicate with student c ses that have been submitted via the college's early alert processes; appropriately document for confidential sharing of information
F. Assist students with registration questions and with navigating Self-Service's registration functions.
G. Serve as a point of contact/liaison for one or more of the academic divisions on campus, providing updates to each division about retention and registration initiatives and programs.
H. Serves the college, as requested, on special committees.
I. Performs other duties as assigned.
Requirements
EDUCATION AND EXPERIENCE Bachelor's degree required, preferably in Education or Social Work. Master's degree preferred. Preference will be given to candidates who have experience working with students in a higher education setting; knowledge and experience working with a student database system is essential (i.e. Datatel). Ability to develop relationships and maintain best practices for proactive and intrusive student success guidance.
SKILLS AND ABILITIES Interpersonal skills to guide students in their academic decision-making; excellent organizational and planning skills in dealing with the career and transfer student population; advising and communication skills to deal effectively with students, faculty, staff, coaches, and community leaders.