Patient Access Rep IIReq #:0000153171

Category:Billing/Collections/Registration

Status:Full-Time

Shift:Day

Facility:RWJ Hamilton

Department:Patient Access Services

Location:

RWJUH Hamilton Hospital, One Hamilton Health Place, Hamilton, NJ 08619

Job Overview:

The Patient Access Representative II position plays a key role in the health system and in providing excellent customer service while ensuring timely throughput and capturing all necessary data timely.

The Patient Access Representative ensures accuracy and thoroughness in collecting and documentation of the patient s demographic and insurance information, and utilizes the technology available to complete the registration, and participates in creating a positive environment for patient and colleague satisfaction,

Qualifications:

Required:

• High School Diploma required

• Minimum of 3 years Patient Access experience

Preferred:

Customer service experience

• Knowledge, Skills, Abilities:

• Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care

• Medical terminology and computer skills

Scheduling Requirements:

• Hours: 830a-5:00pm

• Days to work Monday Friday, One Saturday 8a-12p a month

• Full Time

New hires are required to attend Revenue Cycle training which will be 3 days Wednesday Friday 830a-430p ( Virtual).

New hires will also be required to attend Epic training which will be scheduled after your orientation. This training is offsite in Oceanport or Edison. The training will be 3 or 4 days The schedule is Tuesday, Wednesday, Thursday, Friday. The Friday class may be on a different week. The classes can be from 8a-4p or 8a-12p, depending on the class.

Essential Functions:

• Responsible for greeting all patients in a timely and friendly manner

• Ensure that all customers, external and internal, are treated with the highest level of respect

• The Patient Access Representative provides a safe and secure environment for the patient during the registration process

• Clearly review and communicate all forms and obtain required signatures for services provided

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)

• Medical and Prescription Drug Insurance

• Dental and Vision Insurance

• Retirement Plans

• Short & Long Term Disability

• Life & Accidental Death Insurance

• Tuition Reimbursement

• Health Care/Dependent Care Flexible Spending Accounts

• Wellness Programs

• Voluntary Benefits (e.g., Pet Insurance)

• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered,

high-quality academic medicine in a compassionate and equitable manner, while delivering

a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer