Description

Robert Half is currently partnering with a manufacturing client in the recruiting for an experienced Billing and Collections Manager to join their team in a Shared Services environment with multiple locations. In this role, you will oversee the operations of the billing and collections department, ensuring that bills are generated and sent out accurately and on time while maintaining high customer satisfaction. You will also manage all activities and operations in the collections function.

This is a permanent placement opportunity offering hybrid structure, full benefits package with generous PTO.

Day to day:

• Oversee and streamline billing and collections operations.

• Manage the invoicing and collection processes ensuring timely and efficient collection of payments.

• Implement and enforce policies and procedures for the billing and collections department.

• Develop and maintain customer relationships while handling high-level escalated customer service issues.

• Review and improve existing billing and collections processes and systems to improve efficiency and effectiveness.

• Monitor and report on key billing and collections metrics to upper management.

• Coordinate and work with other departments like sales and customer service to ensure streamlined operations.

• Ensure all transactions are compliant with federal and state regulations.

• Manage, coach, and develop a high-performance billing and collection team.

• Resolve complex billing issues and customer complaints.

• Maintain the billing and collections database and ensure data integrity.

  Requirements

• A bachelor's degree in business, finance, accounting, or a related field.

• A minimum of five years' experience in an AR, billing or collections management role.

• Strong understanding of the billing and collection process.

• Excellent leadership and team management skills.

• Exceptional communication and customer service skills.

• Strong critical thinking and problem-solving skills

• Knowledge of applicable laws, regulations, and best practices

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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