Description

You Lead the Way. We’ve Got Your Back

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join #TeamAmex and let's lead the way together.

Function Description

The US Consumer Operational Excellence team is the First Line of Defense (FLoD) team with a mission to enable business growth and objectives while maintaining a strong control environment. The Operational Excellence team acts as a Center of Excellence (CoE) within the business, and assists in the identification, measurement, monitoring, and management of Operational Risks related to the business products and processes. Operational risk is the risk to the current or projected business objectives and resilience arising from inadequate or failed internal processes or systems, human errors or misconduct, or adverse external events.

This team’s scope includes multiple business verticals across the US Consumer landscape.

In line with Amex’s “three lines of defense” approach to risk management, the FLoD Operational Excellence team actively works with Second Line of Defense and Third Line of Defense teams to ensure adequate implementation of risk management framework requirements.

Role Requirements:

• The Analyst, Operational Excellence – Risk Detection, Analytics and Testing Automation is a high-impact role that will support the expansion of an automated control testing program.

• The role will understand critical business processes, conduct data analysis, and will support the development of Key Risk Indicators (KRIs) for automated, near real-time risk monitoring as part of the Smart Monitoring capability.

• The role also take a lead in more advanced development/coding strategies and support creation of meaningful insights from associated outcomes.

• To achieve program outcomes, the role will also collaborate extensively with colleagues from various teams to drive key deliverables e.g. GRBC, Loyalty, Technology, Product Management, and Compliance.

Key activities for the role will include:

• Set the agenda by creating and implementing best practices and standards for Analyst colleagues supporting KRI code/logic development and data exploration.

• Exemplify thought leadership qualities to move beyond KRI build execution and into innovation.

• Mentor and train new hires and early tenure team members through communicating role expectations and standards, leading job shadowing, and overseeing quality of new team member deliverables.

• Responsible for translating deliverables into digestible and meaningful metrics and insights to be presented to key business partners and leaders.

• Lead exploration of the most complex data environments in US Consumer. Create recommendations and strategies for leveraging data findings to build more complex, yet efficient KRI logic structures.

• Assist in exploration of available KRI development capabilities and tools to identify opportunities to transition and create more effective development processes.

• Partner with colleagues from the Risk Detection and Analytics team, Operational Excellence, capabilities owners, and product/process owners in the Consumer organization to understand testing automation needs.

• Support the design of key risk indicators (KRIs) for assessing business processes as part of the Smart Monitoring capability.

• Write KRI code (logic) by leveraging appropriate data after understanding detailed specifications of business processes, reviewing output of back-testing, and correcting and refining the logic to ensure that KRIs are working properly.

• Support business partners in researching and providing guidance on identifying “true” issues versus false positives, and closing alerts generated by KRIs.

• Identify relevant, observations, high residual-risk areas and emerging risk themes.

• Partner with Risk, Technology, Product Management, Compliance and other key Subject Matter Experts on initiatives to ensure standards/deliverables are achieved.

• Exemplify strength in the American Express Leadership Model: set the agenda, bring others with you and do it the right way, and put enterprise thinking first.

Qualifications:

• 3 year of experience with data-driven analytics

• Preferred experience in financial services and risk management

• Preferred Postgraduate degree in Statistics/Mathematics/Economics/Engineering/Management

• Knowledge of risk management and key credit risk metrics

• Should be a person with strong analytical thinking and skills who can undertake below steps independently

• Identify problems / opportunities at hand

• Gather information on process flow, data, system, and related losses / events

• Develop hypothesis to opportunities / problems identified

• Use data analytics to prove your hypothesis, identify root cause (if applicable) and size the opportunities / problems (if applicable)

• Draw conclusion based on analysis conducted

• Be able to solve business problems in complex and unstructured environment

• Highly detail oriented

• Team player with strong communication skills, and ability to develop relationships with colleagues.

• Self-motivated with the ability to operate independently and handle multiple workstreams and ad-hoc tasks simultaneously.

• Experience compiling information and developing thoughtful material for presentation.

Technical Skills and Platform Knowledge:

• Expertise in SQL and / or SAS

• Knowledge in Cornerstone is plus

• Application of statistical techniques preferred

• Knowledge of platforms Hadoop and Big Data

• Preferred experience with COSMOS/Tableau

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Risk

Primary Location: India-Haryana-Gurgaon

Schedule Full-time

Req ID: 24003690