Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Collaborate with business leaders, partners and vendor to support and help implement feature uplifts, vulnerability, customization requests and end-of-life for the room solutions team. You work actively to realize the value of new features with users. You manage the engineering team’s sprint backlog, participate actively in all phases of the iteration process, and cross-functional collaboration.

Core Product

• Room solutions tools such as Cisco Video Endpoints, displays, microphones and speakers.

• Discovery of user’s needs, pain points and use cases

• Validation of vendor product answers, review use cases before purchasing vendor tool.

• Identify opportunities to integrate vendor product with other internal tools

• Manage user relationship and set realistic expectation about vendor backlog and product capabilities

• Have a tool agnostic mindset, noncommittal as far as any tool is concerned. The product and team needs are more important

Vendor Management

• Provide support model and process between vendor (Cisco) and internal support team.

• Manage large number of vendor-initiated changes​

• Raise and manage vulnerabilities

• Manage and re-new licenses and ensure the ROI is met

• Keep up to date about vendor documentation

• Pro-actively work with vendor to resolve problems and security incidents

• Manage both internal roadmap and vendor roadmap.

• Influence the vendor product roadmap based on user feedback/ UX research

• Test feature uplifts with existing integrations ahead of release

Support

• Provide support model and process between vendor (Cisco) and internal support team.

• Ability to manage large number of vendor-initiated changes

• Raise and manage vulnerabilities

• Manage and re-new licenses and ensure the ROI is met

• Keep up to date about vendor documentation

• Pro-actively works with vendor to resolve problems and security incidents

• Manage both internal roadmap and vendor roadmap.

• Influence the vendor product roadmap based on user feedback/ UX research

• Test feature uplifts with existing integrations ahead of release

Scope of Impact/Influence

• Manage two different roadmaps simultaneously

• Elevated level of support, additional layers in order to quickly triage and assign the support request to internal engineers or back to the vendor.

• Identify opportunities for innovation, and if we should build internally or revert to the vendor.

Education & Experience

• Bachelor Degree

• Agile Product Management training

• Experience managing a vendor backlog

• 5-10 years experience

Knowledge & Skills

• Strategically focused​

• Comfortable in adapting

• Excellent communication skills, both with vendors and end-users

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Technology

Primary Location: India-Haryana-Gurgaon

Schedule Full-time

Req ID: 24006020