Position Title: Computer Support Specialist * * Description: The Montana Department of Transportation (MDT)is recruiting a Computer Support Specialist. The Computer Support Specialist provides intermediate technical assistance in support of software, hardware, and networking tools used by employees of the Montana Department of Transportation. The position also develops training materials and assists with formal technical and computer training, both in the classroom and one-on-one, for MDT employees, and mentor’s junior computer support staff. The position will also assist with scheduling, conducting, and coordinating of computer software, hardware installation and configuration; perform setup procedures for new equipment and installs, customize, and ensure accurate operation of software packages and hardware on personal computers; customize and troubleshoot applications when problems occur and ensure compliance with MDT network standards. This position is part of a career ladder with career advancement opportunities. *For a full job description, please contactSarah J. Peterson at sjpeterson@mt.gov. *_Benefits of working for MDT and the State of Montana include:_ · Culture of public service and a commitment to work/life balance · Potential hybrid remote work arrangement available · Health, Dental, and Vision Insurance · Access to Montana Health Centers, low-cost clinics for state employees and their families · State Retirement plan and additional savings opportunities (deferred compensation) · Employees in this position receive overtime compensation or compensatory time for all time in a pay status over 40 hours in a workweek · Paid vacation, sick leave, and holidays · Eligibility forPublic Service Student Loan Forgiveness · Benefits apply on first day of employment · Relocation assistance may be offered to the successful candidate at the time of offer For information on the Montana Department of Transportation’s mission, vision, and values, please visit our website:https://www.mdt.mt.gov/about.aspx#values _Required Education and Experience:_ The required knowledge and skills are typically acquired through a combination of education and experience equivalent to Bachelor’s Degree in Computer Science, Information systems or related degree. This position requires a minimum of one (1) year work related experience. Specifically, the 1 year of experience in computer systems administration or information technology support experience, including hardware and software troubleshooting, hardware deployment, software installation, configuration and management. _Knowledge, Skills, and Abilities:_ The position requires intermediate knowledge of: * personal computers, printers, scanners and other computer peripherals * office productivity software such as word processing, spreadsheets, email, presentations and collaboration tools * personal computer operating systems such as Microsoft Windows * principles of computer networking; and customer and personal service. * skill in intermediate troubleshooting, complex problem solving, analytical and critical thinking as well as deductive reasoning skill. * demonstrate active listening skills and service orientation. Speech clarity and recognition, analysis and quality control in order to interact effectively with MDT staff and customers on an ongoing basis. _Required Application Materials:_ * A resume detailing your qualifications and work history. * A cover letter of no more than two pages addressing your qualifications for the position. Your online application and all required materials must be submitted before midnight on the closing date. Ensure all materials submitted are selected as “Relevant.” If you need an accommodation with the application process, please contact the HR representative listed below. _Other Information_ Driver’s record will be verified. Successful applicants will be required to sign a release form which authorizes the Department to obtain the applicant’s permanent driving records. Compliance with Mont. Admin. R. 2.6.201, "State Vehicle Use," and MDT Policy #6.03.001, "State Vehicle Use Policy" are conditions of employment. The successful candidate must pass a name-based/fingerprint background investigation as a condition of employment. This position is being posted in accordance with the MFPE bargaining unit agreement. Non-bargaining unit employees or employees of another bargaining unit may apply. If the position is not filled with a bargaining unit applicant, the non-bargaining unit applicants may be considered. However, bargaining unit applicants will have preference. The Montana Department of Transportation is an equal opportunity employer. Women, racial and ethnic minorities, people with disabilities, and veterans and disabled veterans are encouraged to apply. People with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may call the Human Resources and Occupational Safety Division, at 406.444.6054. The Montana Department of Transportation (MDT) is committed to continuous improvement of our employee safety program and our safety and health processes, and to achieving an injury-free workplace. Proof of eligibility to work in the United States must be provided if selected for hire. Generally, sponsorship for work authorization is not available through the State of Montana. MDT is not enrolled in E-Verify and is unable to hire F-1 STEM OPT visa candidates. *Title: *Computer Support Specialist Location: Helena Requisition ID: 24142486