Snelling is looking for a talentedCustomer Service Repto join an amazing HVAC team in the Birmingham area. As aClerk/ CSRyou will help withday-to-daycustomer service and technician support. This position requires excellent people skills and a desire to provide top quality customer service in every interaction.

Schedule:Mon-Fri7:30a-4:30p Pay:$15.00-$18.00 DOE

Duties for theCustomer Service Rep:

• Receives customer requests for unscheduled or scheduled service. Coordinates with the Technician to communicate the action plan and services to be provided to the customer
• Ensures work has been performed to the customers expectations and performs follow-up with the customer, as needed.
• Coordinates labor scheduling to align technician to the appropriate customer and service need
• Ensures Technicians are provided daily schedules.
• Reconciles and invoices all service requests daily
• May prepare and submit service billings in a special invoice format as defined by individual customer account special handling requirement
• Supports administration and resolution of warranty claims
• Customer to resolve receivable issues. Processes invoice credits and re-bills, as necessary
• Process paperwork and invoices from the field staff

Requirements for Customer Service Rep:

• Minimum of two years of service industry experience with service operations and / or scheduling
• Must have strong interpersonal skills to effectively communicate with both internal and external clients with a positive attitude
• Able to prioritize work activities based upon financial impact to desired business goals

Interested and qualified candidates for theCustomer Service Repposition should submit their resume towpreston@snellingbham.comfor immediate consideration.Resumes will be reviewed as quickly as possible and qualified applicants will be contacted to set up an interview. For additional information, please contactWhitney Prestonat205-879-9950

SNELLING is a full-service recruiting firm, placing candidates in temporary, temp-to-hire and direct hire positions in the Jefferson and Shelby County areas for over70years. SNELLING is a drug free workplace. All inquiries are strictly confidential, and all search fees are paid by our clients. Contact us TODAY with confidence!