Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina, USA. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

Bringing out the best in people

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.

Working at Dentsply Sirona you are able to:

Develop faster - with our commitment to the best professional development.

Perform better - as part of a high-performance, empowering culture.

Shape an industry - with a market leader that continues to drive innovation.

Make a difference -by helping improve oral health worldwide.

Order Processing

• Review and approve location purchase orders in a timely manner ensuring effective consolidation and coordination.

• Review third party purchase orders in a timely manner ensuring effective consolidation and coordination.

• Lead effective communication between location or third party and SBU, to ensure accurate purchase orders.

• Provide accurate and timely shipping documents to SBU.

• Record and manage order process in AX in an accurate manner.

Order Fulfilment

• Receive and review invoices from SBU, identifying and dealing with variances if required.

• Ensure order fulfilment is in line with product lead time, requested delivery mode and other customer specific requirements.

• Undertake goods allocation and release process according to established department policies and procedures.

• Process complaints according to established department policies and procedures.

Order and Stock Analysis

• Provide timely and accurate information regarding order status to location or third party.

• Prepare reports and analysis as assigned by Customer Service Manager to support customer service team.

• Be the owner of specific business or Supply Chain KPI reports, ensuring timely and accurate reporting.

• Through data analysis, identify trends and opportunities for process and service improvement and provide ideas for implementation.

System support

• When requested undertake system review / testing and make changes to system/data.

• Act as backup super user of AX for order processing; take lead in user testing for release of new AX features; follow up with IT to resolve system issues on order processing.

Service

• Build sustainable relationships of trust with internal and external customers through open, effective, and interactive communication.

Product and Function Knowledge

• Prepare and update relevant SOPs to ensure an accurate and up to date Supply Chain quality management system.

• Ensure ongoing functional, procedural and product knowledge is up to date, via self-directed learning, proactive and effective involvement in training and development, and market research.

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Teamwork

• Work as part of a team, providing back up and coverage and sharing responsibility across the Dentsply Sirona business for the completion of tasks as required.

• Work closely with other functions to identify and leverage opportunities to expand DENTSPLY Sirona business and drive related objectives.

• Provide training and coaching to new associates to ensure they are able to be effective as a quickly as possible.

• Act as system/process expert amongst team.

Education

• Bachelor or Associated Degree preferred

• If no diploma equivalent combination of training and experience will be considered

Criteria

• 3+ years of relevant experience in customer service and order management

• MRP experience required experience, Dynamics AX or SAP ERP is an advantage

• Advanced in Microsoft Office suite – especially Excel Pivot, vlookup

• Demonstrated ability to analysis data using excel at an intermediate+ level

• Strong client-facing and communication skills – regional experience required

• Strong customer orientation

• Familiar with international trading terms and regulations

• Strong command of English, both written and verbal required

• Good command of Mandarin, Cantonese, both written and verbal

Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.

If you need assistance with completing the online application due to a disability, please send an accommodation request to careers@dentsplysirona.com (careers@dentsply.com) . Please be sure to include “Accommodation Request” in the subject.