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CommonSpirit Health Patient Account Rep in HOT SPRINGS, Arkansas

Overview

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

Responsibilities

  1. COMMUNICATION

a. Answers phones promptly and courteously

b. Responds to mail regarding account inquires

c. Answers patient questions

d. Works one on one with billing agency to actively collect past due balances

e. File all correspondence in patient record

f. Researches patient problems and complaints for causes and solutions

  1. INFORMATION MANAGEMENT

a. Verifies all ICD-9, CPT codes and modifiers when posting to patient account

b. Maintains records and files current for easy retrieval

c. Enters patient information for appointments

d. Reviews daily transaction journals to ensure all transaction batches are balanced

e. Handles patient accounts confidentially

  1. CLERICAL

a. Post all charges and payments to each designated patient account

b. Uses appropriate adjustment and payment codes when posting to patient accounts

c. Refers necessary accounts to billing agency to process for collections

d. Ensure patient information is accurate in patient and computer records

e. Maintain chart order established by clinic, when filing correspondence in patient record

f. Performs other duties as assigned

  1. STEWARDSHIP

a. Understands billing process

b. Handles collections of patient money in accurate honest mannerism

c. Handles patient accounts in confidential mannerism

Effective in personal time management

  1. GUEST RELATIONS

a. Maintains good working relationships with patients, clinic staff, billing agency and insurance companies

b. Comply with regulatory standards for the industry and the clinic

c. Schedule patient appointments

Qualifications

Education: High School Diploma, GED, Metropolitan Test or Equivalent

Experience: Experience in health care or related setting; ability to work without close supervision

Physical Requirements: Able to lift and carry up to twenty five (25) pounds. Must be able to sit for prolonged periods of time. Must be mentally alert and able to work under pressure.

Skills: Demonstrates communication skills, both oral and written. Accurate typing; ability to perform multiple tasks; utilizes good organizational skills; good decision making skills.

Connect With Us!

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Join one of our Talent Communities (https://careers-commonspirit.icims.com/connect?back=intro&in_iframe=1&hashed=-435626305) to learn more about a career at CommonSpirit Health and experience #humankindness.

CommonSpirit Health participates in E-verify.

Requisition ID 2021-163862

Employment Type Full Time

Department Cardiology Clinic

Hours / Pay Period 80

Shift Day

Standard Hours 8-5

Facility / Process Level : Name CHI St Vincent Hot Springs

Location AR-HOT SPRINGS

Equal Opportunity CommonSpirit Healthâ„¢ is an Equal Opportunity/ Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.

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