Job Information
Omni Hotels Loyalty Manager in Hot Springs, Virginia
Location
The Homestead
Our employees are what make The Omni Homestead what it is. Since 1766, they’ve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.
The Omni Homestead’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Homestead may be your perfect match.
Job Description
TheLoyalty Manageris responsible for developing relationships with Select Guest members and act as a point of contact for them. This position is also responsible for working closely with areas of operation relating to the guest experience that include but are not limited to Reservations, Front Desk, PBX, Guest Services, Activities, Spa, Housekeeping and Food and Beverage.
Responsibilities
ESSENTIAL FUNCTIONS
Lead training for new associates on the Select Guest programs as appropriate for each job function
Conduct monthly Loyalty meetings with the Operations team
Act as the point of contact for all Select Guest members for the hotel; communicate special needs to the Operations team
Create relationships with current and prospective Select Guest members and follow through with any complaints
Ensure professional standards of behavior in the concierge department
Monitor the standards of work, working practices, productivity for associates in the department
Conducts MOS audits according to Omni standards
Establish and maintain effective all-round control of the department through delegation and co-ordination.
Work closely with management and subordinates, stimulating motivation and sense of group satisfaction
Liaise with Front Office/ for details of groups, VIPs, Select Guest, promotions and packages
Communicate directly with guests, both in person and by telephone
Provide information on facilities, services, events, attractions and have knowledge of the surrounding areas, restaurants and points of interest
Provide travel routes and transportation services, area maps, brochures and other literature
Arrange amenities, tickets, bookings, appointments and reservations for guests
Schedule pre-arrival calls accordingly and spot checks proper execution
HOTEL SPECIFIC FUNCTIONS:
Cross-training in Reservations, Front Desk, PBX, Guest Services, Activities, Spa, Housekeeping and Food and Beverage.
Knowledge of related departments, especially F&B Outlets, Spa and Golf
MARGINAL FUNCTIONS:
Respond to any reasonable task as assigned by supervisor or manager
Assist in other departments as needed
Attend monthly departmental meetings
Participate in property MOD and Lobby Ambassador schedule as needed
Ability to stand for extended periods of time
TOOLS/EQUIPMENT:
Computer/copier and printer; fax machine
Phone system
Radio
Givex gift card machine
Pens and paper
Calculator
ENVIRONMENT:
Mostly office setting with overhead lighting and comfortable ventilation. Constant guest contact. Occasional exposure to weather conditions when on/near exterior of resort.
Qualifications
QUALIFICATIONS (Education, Knowledge, Training, & Work Experience)
Excellent oral and communication skills
Computer proficiency
Excellent knowledge of local community and surrounding areas.
Excellent problem solving skills and organizational skills.
Able to operate Open Table, Go-Concierge, Opera, software programs.
Able to multi-task and handle guest concerns according to a 5-diamond service level.
Preferred experience in rooms or guest services.
Unexpired TIPs required https://www.gettips.com
Job LocationsUS-VA-Hot Springs
Posted Date2 months ago(8/2/2024 2:03 PM)
Requisition ID 2024-112843
of Openings 1
Category (Portal Searching) Front Office Operations