JOB SUMMARY This position is responsible for receiving emergency and non-emergency calls from the public, broadcasting calls to police, fire and ambulance units and providing pre-arrival instructions to callers. ESSENTIAL JOB FUNCTIONS Answers all telephone, 911, and radio calls, including emergency calls for police, fire and emergency medical assistance; obtains essential information from caller, assesses the situation and dispatches appropriate personnel and equipment; provides responders with pre-arrival information. Performs emergency medical dispatches according to established protocol cards. Tracks all responders and times associated for court document purposes. Ensures that all responders are accounted for and all requests for additional resources are fulfilled. Arranges for medical transport out of county by ambulance and helicopter, maintaining direct communications with flight-for-life and crew members. Organizes routine and emergency search and rescue missions gathering coordinates and keeping field personnel informed of resources available. Monitors police radio to observe safety of deputies and dispatch backup units. Contacts coroner on request of sheriff deputy or ambulance personnel. Contacts and coordinate with other County departments and external agencies for emergency and non-emergency situations as required such as: State Patrol, Division of Wildlife, Forest Service, Public Health Nurse, Social Services, Bureau of Land Management, maintenance offices in towns within the County and others. Contacts sheriff deputies to verify assignment locations, monitors dispatched units and, when necessary, serves as liaison with caller. Documents and records all calls using the Computer Aided Dispatch (CAD) system and maintains audio recordings of each call. Operates the Colorado and National Crime Information Centers (CCIC/NCIC) computers according to established regulations to verify missing and wanted persons and property and check "Be on the Look Out" (BOLO) messages and other messages; enters data. Monitors emergency traffic from surrounding Counties and other agencies in the event Grand County becomes involved. Answers non-emergency calls for public service and directs caller to appropriate agencies such as state patrol or department of transportation; provides information such as road conditions and road closures. Dispatcher Page 2 of 3 Updated: 11/2021 Verifies, enters and deletes warrants and routine radio traffic information in the Sheriff Office computer system; researches, enters, release and cancels warrants and various reports. Collects, compiles and indexes a variety of data and prepares summary reports. Updates geographical data in the dispatcher book and the CAD system. Attends continuing education as required. Performs general clerical work as required. Performs routine office cleanup activities. Monitors alarm systems to detect illegal entry into business establishments. Performs other related job duties as assigned.