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Robert Half Collections Specialist in Houston, Texas

Description Our client located in the Houston Galleria area is currently in need of a Collections Specialist with strong customer service skills on a contract to full time basis. The schedule is 10:00am to 7:00pm, working on site. Potential for hybrid/remote schedule on a full-time basis. This position will be responsible for consumer collections, and collections experience (consumer or collections) is required. Candidates with customer service experience in a call center environment will be considered. There is high bonus potential for the role on a full-time basis where you will be rewarded directly for your collections performance. The responsibilities of the Collections Specialist will include making outbound calls to individual customers in an effort for prompt payment, answering inbound calls relating to account receivable, researching and resolving any disputes or issues, assisting with payment arrangements, ensuring accurate documentation is maintained, generating collection letters, performing adjustments, among other duties as needed. Please email your resume to Alyssa.jaynes@roberthalf for immediate consideration. Day to day responsibilities: - Outbound calls to about 75 people a day - Taking approximately 20 inbound calls a day - Mailing out collections letters - Performing skip tracing to verify contact information – new phone numbers, addresses - Establishing date for payment with customers - Review data and contracts – reviewing information before making the calls Requirements - Ability to analyze customer accounts and make decisions based on those analyses

  • 2-3 years of prior high volume collections experience

  • Prior experience using accounting software

  • AA or BS/BA in Accounting preferred

  • Account Resolution experience preferred

  • Expertise in account analysis

  • Solid understanding of consumer collections

  • Customer service experience highly desired

  • Proficiency in account reconciliation

  • Excellent communication and organizational skills

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.3195. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .