Overview

InteLogix is seeking a Fraud Analyst working remotely in the state of Texas to join our organization. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset.

Who we are:

At InteLogix, we know that with the right support, people and clients have the power to progress in incredible ways. For over 65 years, InteLogix has been trusted by a diverse portfolio of clients to provide a full suite of contact center solutions. With over 7,000 employees throughout the Americas and the Philippines, we make lives better; we engage, listen, and resolve consumer concerns and obligations with empathy and innovation.

What’s the role about?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality?

• Are you driven to deliver effective results while providing excellent customer service?

• Do you have extraordinary communication skills?

  What’s in it for YOU?

• Paid Training

• Medical, Dental, and Vision Insurance

• Paid Time Off

• Employee Discounts

• Full-time, non-seasonal

• Career Advancement

• Ability to work remotely

• Early access to earned wages via PayActiv

• Access up to 50% of earned wages (capped at $500 per pay period)

Responsibilities

• Analyze network traffic and orders to assess risk and mitigate fraud

• Handle inbound calls regarding suspected fraud traffic, identify theft and credits

• Make outgoing calls to follow-up on fraud orders and secure equipment

• Review traffic patterns and orders for fraudulent activity

• Create cases for customers and update order information related to fraud

• Work on alarming cases from various fraud queues

• Operate in a fast-paced environment requiring timely data analysis and decision making

• Utilize system tools to close cases and prevent fraud loss

• Manage multiple systems and fraud queues simultaneously

• Manage high-volume worklaod to effectively mitgate fraud

Qualifications

What We Look for in a Candidate:

• Must provide your own computer monitor, remaining equipment will be provided

• Must be 18 years of age or older

• High School Diploma or equivalent

• Must have dedicated work space free of distraction

• Excellent communication skills

• Must have high-speed internet and ability to direct plug into ethernet portal

• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions

• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone

• Superb attendance, so you can be there when our customers need us

• Schedule flexibility and ability to work within hours of operation, 7 days a week between 8 a.m. and 12:30 a.m.

  All job offers are contingent upon completion of drug screen and background check.

Position Category Customer Service/Collections

Job Location US-TX-Houston

Minimum Pay Rate USD $12.25/Hr.

Max USD $0.00/Hr.