IT MANAGER-INFRASTRUCTURE (DATA CENTER-SERVER-STORAGE OPERATIONS)

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IT MANAGER-INFRASTRUCTURE (DATA CENTER-SERVER-STORAGE OPERATIONS)

Salary

$94,692.00 - $130,000.00 Annually

Location

611 Walker Street

Job Type

Full Time

Job Number

35360

Department

Houston Information Technology Services

Opening Date

10/21/2024

Closing Date

11/24/2024 11:59 PM Central

• Description

• Benefits

• Questions

POSITION OVERVIEW

Applications accepted from: ALL PERSONS INTERESTED

Job Classification: IT MANAGER – INFRASTRUCTURE (DATA CENTER-SERVER-STORAGE OPERATIONS)

Posting Number: 35360

Department: HOUSTON INFORMATION TECHNOLOGY SERVICES

Division: ENTERPRISE INFRASTRUCTURE SERVICES

Reporting Location: 611 Walker St.

Workdays & Hours: MONDAY – FRIDAY 8:00 AM – 5:00 PM* *Subject to Change

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS

Manages/Supervises/Leads a technical team in supporting/maintaining Data Center-Servers-Infrastructure Storage Operations. Requires technical knowledge of all required administrative/support functions performed by subordinates. This includes planning, installation and on-going administration and support of the associated Infrastructure, (servers, storage, active directory, Microsoft 0365 administration, backup programs) for conventional Data Centers and Cloud.

This position will be responsible for assigning duties, instructing, directing, and checking the work of subordinate team members. Also responsible for quality assurance reviews of projects and support activities of the team and evaluation and documentation of team procedures.

Responsibility for overall data center policy and procedures administration, including creation and updating of policies pertaining to security, maintenance, and other operational items under the data center. Modernize and strengthen our digital transformation by expanding our Cloud infrastructure footprint. It will be the responsibility of this individual to manage a yearly performance evaluation plan based upon goals that support the strategy of the overall organization for each subordinate; coach and develop high caliber employees ensuring succession planning is in place; and continue to drive evolution of a customer-focused organization.

This individual will participate in evaluations of vendor proposals for purchases of hardware, software, and technical services to ensure adherence to technical and security specifications. Analyzes proposed and actual projects in terms of the potential benefits of using information systems. Prepares long- and short-range plans for services provided by Data Center-Servers-Infrastructure Storage Operations team. Plans and recommends changes to the capacity of the operating systems and their configurations. Prepares cost estimates for current and proposed projects, reflecting the equipment and staff requirements.

Create and manage Data Center inventories, documentation, reports, and metrics. Responsible for ensuring that there is On-Call support and remote support as needed. Prioritize and assign tasks to ensure that the team's resources are used effectively and that work schedules and targets are met.

*You must be eligible to validate contract work experience.

WORKING CONDITIONS

This position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort in a normal office environment.

MINIMUM REQUIREMENTS

EDUCATION

Requires a Bachelor's degree in Computer Science, Management and Information Systems (MIS) or a closely related field.

EXPERIENCE

At least eight (8) years of technology experience supporting IT Infrastructure of a department or Enterprise IT environment that includes two (2) years supervising a technology team.

LICENSE

None

PREFERENCES

*Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. *

Preferences shall be given to those with the following:

• A minimum of 5 years of deep understanding of Active Directory (AD)

• A minimum of 2 years of experience in managing a Microsoft 0365 environment

• A minimum of 5 years of experience in developing a Data Center Server and Storage strategy / plan and in selecting products that support the strategy / plan.

• A minimum of 5 years of experience in planning the buildout/expansion of a Data Center, including budget projections, floor layout, power and cooling requirements, racking, stacking, and cabling. Experience from a management point of view a plus.

• A minimum of 2 years of experience with Hybrid Cloud design and migration planning and implementation, (AWS, Azure). Ability to forecast capacity needs and to do budget projections.

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED

Department may administer skills assessment test.

SAFETY IMPACT POSITION – NO

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 32

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832) 393-0450.

If you need special services or accommodation, call (832) 393-0450. (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of the information provided.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical

• Dental

• Vision

• Wellness

• Supplemental Insurance

• Life insurance

• Long-term disability

• Retirement pension

• 457 deferred compensation plan

• Employee Assistance Program

• 10 days of vacation each year

• 11 city holidays, plus one floating holiday

• Compensable Sick Leave

• Personal Leave

• Flexible schedules

• Hybrid-Telework for eligible positions

• Professional development opportunities

• Transportation/parking plan

• Section 125 pretax deductions

• Dependent Care Reimbursement Plan

• Paid Prenatal, Parental and Infant Wellness Leaves

• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes

• No

  02

  Which best describes your education?

• High School Diploma

• Associate's Degree

• Bachelor's Degree

• Master's Degree or Beyond

• None of the Above

  03

  How many years of experience do you have supporting IT Infrastructure of a department or Enterprise IT environment?

• Less than 8 years of experience

• 8 years of experience

• 9 years of experience

• 10 years of experience

• 11 years of experience

• 12 years of experience

• 13 years of experience

• 14 years of experience

• 15 or more years of experience

• I have no experience supporting IT Infrastructure of a department or Enterprise IT environment

  04

  How many years do you have supervising a technology team?

• Less than 2 years of experience

• 2 years of experience

• 3 years of experience

• 4 years of experience

• 5 or more years of experience

• I have no experience supervising a technology team

  05

  How many years of experience do you have working with Active Directory?

• Less than 5 years of experience

• 5 years of experience

• 6 years of experience

• 7 years of experience

• 8 years of experience

• 9 years of experience

• 10 or more years of experience

• I have no experience working with Active Directory

  06

  How many years of experience do you have working with Microsoft 0365?

• Less than 2 years of experience

• 2 years of experience

• 3 years of experience

• 4 years of experience

• 5 or more years of experience

• I have no experience working with Microsoft 0365

  07

  How many years of experience do you have developing a Data Center Server and Storage strategy / plan and in selecting products that support the strategy / plan?

• Less than 5 years of experience

• 5 years of experience

• 6 years of experience

• 7 years of experience

• 8 years of experience

• 9 years of experience

• 10 or more years of experience

• I have no experience

  08

  How many years of experience do you have with Hybrid Cloud design and migration planning and implementation, (AWS, Azure)?

• Less than 2 years of experience

• 2 years of experience

• 3 years of experience

• 4 years of experience

• 5 or more years of experience

• I have no experience working with Hybrid Cloud design and migration planning and implementation, (AWS, Azure)

  09

  How many years of experience from a manager's point of view do you have in planning the buildout/expansion of a Data Center, including budget projections, floor layout, power and cooling requirements, racking, stacking, and cabling?

• Less than 5 years of experience

• 5 years of experience

• 6 years of experience

• 7 years of experience

• 8 years of experience

• 9 years of experience

• 10 or more years of experience

• I have no experience

  10

  Please provide a list of all valid certifications you currently hold and their validity date(s) ("See Resume" will delay review of your application)

  11

  If you have a contract work history, then please provide the paying contractor company you have worked for and the jobsite your serviced. (If no contract works then put N/A)

  Required Question