Job Information
MD Anderson Cancer Center Patient Services Coordinator - Ambulatory Float Pool in Houston, Texas
Mission Statement
The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public.
Summary
The primary purpose of the Patient Services Coordinator position is to provide and coordinate all tasks associated with patient services and customer service. The Patient Services Coordinator effects patient care services at all levels including patients, families, staff and faculty.
Shift: Monday - Friday hours vary (shift assigned based on business needs)
Key Functions
- Patient Interaction:
a. Greets, orients and answers questions.
b. Advises patients and family members of available services.
c. Schedule patient visits, physician appointments, diagnostic tests, procedures, and treatments.
d. Assist in maintaining a safe environment for patients, co-workers, and visitors.
- Communication with patients and multidisciplinary teams:
a. Transcribe and coordinate physician orders.
b. Communicates pertinent information regarding appointments, scheduling, and necessary preparations to patients, families, physicians, team members and other patient care areas whether in person, by mail, by phone, by online applications or secure messaging.
- Record Maintenance:
a. Prepares and maintains appointment templates and/or patient records electronically and/or manually as directed.
b. Updates relevant patient information in order to maintain an accurate patient record.
c. Responsible for the security and confidentiality of patient information at all times.
d. Handles and processes a complex and varied series of documents and situations.
Financial Activities in accordance with established departmental processes:
Reviews and reconciles patient charge documents.
b. Enters technical charges as needed.
c. May collect and reconcile cash payments as needed.
- And other duties as assigned:
EDUCATION
Required : High school diploma or equivalent.
EXPERIENCE
Required : Three years of relevant work experience. May substitute additional education for required experience on a one to one basis.
Must pass pre-employment skills test as required and administered by Human Resources.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
Additional Information
Requisition ID: 166154
Employment Status: Full-Time
Employee Status: Regular
Work Week: Day/Evening, Days
Minimum Salary: US Dollar (USD) 39,000
Midpoint Salary: US Dollar (USD) 48,500
Maximum Salary : US Dollar (USD) 58,000
FLSA: non-exempt and eligible for overtime pay
Fund Type: Hard
Work Location: Onsite
Pivotal Position: No
Referral Bonus Available?: No
Relocation Assistance Available?: No
Science Jobs: No
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