Security Dispatcher / Security Supervisor - 77046 (STX 1 DIV 2)

Houston, TX, United States of America

$20.00 - $20.00

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Overview

United Protective Services is the largest regional contract security provider in the state of Texas. We continue to experience unprecedented growth and are looking for career minded security professionals to join our dynamic team. United Protective Services offers a multitude of shift assignments, flexible schedules and a management team that cares about their employees as much as they care about their clients. If you are looking for an outstanding opportunity that provides stability, career advancement and job satisfaction, we would like to talk with you.

Job Skills / Requirements

We are looking for a customer-oriented Dispatcher. A Dispatcher/Customer Service representative, or CSC Operator, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSC Operators are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to CSC Operators. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, efficiently dispatch security personnel to the locations where needed throughout the complex, and maintain high customer satisfaction.

Responsibilities

• Manage high volumes of incoming calls

• Manage high volumes of radio traffic

• Generate emails

• Identify and assess customers’ needs

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid, and complete information by using the right methods/tools

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

MUST HAVE 3 YEARS OF DISPATCHER EXPERENCE!!

Pay Rate: Discuss in Interview

Hours: OPEN

Monday: 8:00am - 5:00pm

Tuesday : 8:00am - 5:00pm

Wednesday : 8:00am - 5:00pm

Thursday :8:00am - 5:00pm

Friday : 8:00am - 5:00pm

Saturday : Off

Sunday : Off

Additional Information / Benefits

United Protective Services License:Texas B-12854

4246 Equal Opportunity Employer

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation

This job reports to the Account Manager

This is a Full-Time position 2nd Shift, 3rd Shift.

Number of Openings for this position: 1

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