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Robert Half Call Center Specialist in Hyattsville, Maryland

Description We are offering a unique opportunity for a Call Center Specialist based in Hyattsville, Maryland. This role involves handling inbound client calls, recording client information and requests, and passing along these requests to schedulers. This is a short-term contract employment opportunity in the telecommunications industry, where you will be part of a dynamic team that values effective communication and complaint handling.

Responsibilities:

• Answer and handle inbound client calls in a professional manner

• Record and document client information with accuracy

• Ensure all client requests are clearly understood and logged in the CRM

• Relay client requests to the appropriate scheduler for action

• Use the Management System effectively to track and manage client requests

• Utilize the 'About Time' software for time management and task prioritization

• Ensure all Call Center Operations are carried out in line with company policies and guidelines

• Exhibit excellent communication skills in all interactions with clients and team members

• Handle client complaints in a professional and efficient manner, ensuring client satisfaction and resolution

• Maintain high standards of professionalism and adhere to company values at all times. Requirements • Proficient in CRM (Customer Relationship Management) systems

• Experience with Management Systems

• Knowledge of 'About Time' software

• Ability to handle and resolve customer complaints effectively

• Excellent communication skills

• Proven experience in call center operations

• Proficiency in answering inbound calls

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .

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